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購物金 相關問題

什麼是購物金 What is a Books Coins? TOP

購物金是博客來的活動贈品之一,會員可於購物金有效期限內,在博客來本站消費時使用(售票網無法使用),1點購物金可抵扣新台幣1元。

※購物金有效日期以會員購物金帳戶資訊為準。

As one of the free gifts provided by the Books.com.tw activity,Books Coins allows Books.com.tw members to get a discount when shopping on the Books.com.tw official website during the activity period (which is inapplicable to the ticket service online). A point of Books Coins can be redeemed for a NT$1 discount.

※The effective date of   Books Coins  is subject to the My account .

 

購物金使用說明 Instructions for use TOP

抵用辦法 Redemption Method

  • 購物金可累積抵用,系統將自動從最接近有效期限的購物金開始逐筆抵扣。
  • 購物金將依系統邏輯自動判斷,折抵於訂單中任一商品。購物金1點抵1元,每件商品最高可折抵優惠價的100%。
  • 購物金將依當日活動說明可與E-Coupon/單品折價券併用(是否符合活動,請查看購物流程第二步驟「選擇優惠方式」說明)。
  • 購物金不可折抵處理費或運費。
  • 信用卡分期訂單、購買禮物卡訂單、企業採購、售票網訂單、電子票券、紙本票券恕無法抵用購物金。
  • 如何將OPENPOINT點數兌換為博客來購物金抵用,請參考此說明

 

  • Books Coins can be accumulated for redemption and the system will  automatically deduct the Books Coins that is closest to the expiry date.
  • According to the system logic, the Books Coins can be used on any product discount in the order. A point of Books Coins can be redeemed for a NT$1 discount and each product can be discounted up to 100% of the discounted price.
  • Books Coins cannot be used discounted for service fees or shipping costs.
  • Books Coins cannot be used for credit card payment in installment, purchase of a gift card, business procurement, and ticket service online.

使用方式 Instruction for use

  • 請在購物流程第二步"付款方式"的下方,勾選「購物金折抵」。
  • Please check "Books Coins" under  Choose a Payment Type in the second step of the shopping process.
  • 若購物金依當日活動說明可與E-Coupon/單品折價券併用,即會顯示可合併使用之說明,並可同時勾選。(E-Coupon使用說明單品折價券使用說明)

  • 結帳時系統會自動換算當次可抵用最高點數。
  • The system will automatically convert the greatest number of points that can be used at the time of checkout.

如何查詢購物金 How do I check the Books Coins? TOP

購物金於發送時將直接存入會員「會員專區」內,您可至 「優惠 / 帳戶餘額」下 「購物金」 項目中查詢。

Since the Books Coins  will be directly deposited into the member's "My Account" when sent out, you may check it in the "Books Coins" option under the "Discount/Account Balance".

如何知道我的購物金已經生效了 How do I know that my Books Coins has taken effect ? TOP

您可至 「會員專區」“優惠 / 帳戶餘額” 下 “購物金” 項目中查詢,另建議您訂閱「購物金生效/到期提醒通知函」。

You may check it in the "Books Coins" option under the "Discount/Account Balance"the My Account.It is also advised that you subscribe to the "Books Coins effective/expiry notification letter".

待生效購物金何時可用 When will the Books Coins take effect? TOP

每筆待生效購物金的生效日期視活動類型有所不同 :

The effective date of each Books Coins varies depending on the type of activity
(A)「買商品贈送購物金」活動:活動商品取貨未退貨21天後

Get Books Coins  for a specific product bought: 21 days after the product is collected and not returned.
(B)「訂單滿額贈送購物金」活動:訂單中活動商品全數出貨後,取貨未退貨的21天後生效

Ge tBooks Coins for a specific amount of order made: 21 days after the event products in the order are all shipped, collected, and not returned.
◎例:書籍館舉辦滿2,000元送200點購物金活動,假設訂單狀況如下: 會員此筆訂單可獲得200點待生效購物金。 會員已取商品A+C,總金額合計為1600元→待商品B與E出貨後,依最後出貨的活動商品(出貨日+21天)後購物金將轉為可用狀態。

For example, the online bookstore held an activity of 200 points of Books Coins  for every NT$2,000 purchase made. Assuming the order status is as follows: The member can get 200 points of   Books Coins for the order placed. Suppose the member has already collected product A+C, with a total amount of NT$1,600, the purchase price will take effect according to the last event product shipped (shipping day+21 days) after the goods B and E are shipped.

商品代號 是否為活動商品 金額 訂單狀態
A 400 已出貨
B 200 調貨中
C 1200 已出貨
D 600 調貨中
E 400 調貨中
合計 2800  

 

如何知道我的購物金已經到期了 How do I know if my Books Coin has expired? TOP

您可至 「會員專區」“優惠 / 帳戶餘額” 下 “購物金” 項目中查詢,另建議您可登錄「會員專區」後,進入「會員信件訂閱管理」即可訂閱「購物金生效/到期提醒通知函」。

You may check it in the "Books Coins" option under the "Discount/Account Balance" at the My Account. It is also advised that you sign in to the "member section" and enter "member mail subscription management" to subscribe to the " Book Coins effective/expiry notification letter".

 

購物金是否可轉讓予他人使用 Can the Books Coins be transferred to others? TOP

購物金僅供會員本人依購物金抵用辦法於博客來消費時抵用,不得轉讓予任何第三人,且不可要求博客來將不同會員帳號的購物金合併。

The  Books Coins can only be used by the member when making purchases on Books.com.tw website according to the gift voucher credit method, and cannot be transferred to any third party. Also, you may not ask Books.com.tw to combine the  Books Coins of different member accounts.

取消訂單後,會退還購物金嗎 Will the Books Coin be refunded after the order is cancelled? TOP

因個人因素取消訂單後3個工作日內,將退還原抵用於該商品之等值購物金點數,效期不變。

Within 3 working days after canceling the order due to personal factors, we will refund the equivalent Books Coins used for the product and the validity period will remain unchanged. 
 

若因商品缺貨,博客來需為會員取消訂單商品,該商品之抵扣購物金點數將依原效期退還  ,除了取消訂單當日購物金效期僅剩下7天內及購物金已過期者,購物金將自動延展10天,例:原先購物金到期日為2022/6/20,6/18缺貨取消訂單,6/18完成訂單取消,則購物金生效日為6/18,到期日為6/28。

If the product is out of stock and Books.com.tw cancels the order for the member, the Books Coins for the product will be refunded according to the original validity period. Except for the Books Coins with only 7 days remaining on the day of cancellation and the Books Coins has expired, the Books Coins will be automatically extended for 10 days. For example, suppose the expiry date for the Books Coins is originally 2022/6/20. However, since the product is out of stock on 6/18, the order made on 6/18 is canceled. In this case, the effective date of the Books Coins is extended from 6/18 to 6/28.

辦理退貨,會退還購物金嗎 Will the Books Coin be returned when I apply for a refund? TOP

因個人因素辦理退貨,將於收到退貨確認通知3個工作日內,退還原抵用於該商品之等值購物金點數,效期不變。

Within 3 working days after receiving the refund confirmation notice due to personal factors, we will refund the equivalent Books Coins used for the product and the validity period will remain unchanged.

 

若因商品瑕疵因素辦理退貨,將於收到退貨確認通知3個工作日內,依原效期退還該商品之抵扣購物金點數,除了退貨通知當日購物金效期僅剩下7天內及購物金已過期者,購物金將自動延展10天,例:原先購物金到期日為2022/6/20,6/16退貨,6/18退貨確認通知,則購物金生效日為6/18,到期日為6/28。

If the product is returned due to defects, the Books Coins for the product will be refunded according to the original validity period within 3 working days after receiving the refund confirmation notice.Except for the Books Coins with only 7 days remaining on the day of the refund confirmation notice and the Books Coins has expired, the Books Coins will be automatically extended for 10 days. For example, suppose the expiry date for the Books Coins is originally 2022/6/20. However, since the product is returned on 6/16, a refund confirmation notice is received on 6/18. In this case, the effective date of the Books Coins is extended from 6/18 to 6/28.

購物金施行細則 Enforcement rules of Books Coins TOP

請參考 購物金施行細則

Please refer to the enforcement rules of Books Coins.