Managing Operations Across the Supply Chain（4版）

PART I: SUPPLY CHAIN: A PERSPECTIVE FOR OPERATIONS MANAGEMENT
Ch 1 Introduction to Managing Operations Across the Supply Chain
Ch 2 Operations and Supply Chain Strategy

PART II: FOUNDATIONS OF OPERATIONS MANAGEMENT
Ch 3 Managing Processes and Capacity
Ch 3 Chapter Supplement: Process Mapping and Analysis
Ch 4 Product/Process Innovation
Ch 5 Manufacturing and Service Process Structures
Ch 6 Managing Quality
Ch 6 Chapter Supplement: Quality Improvement Tools
Ch 7 Managing Inventories
Ch 8 Lean Systems

PART III: INTEGRATING RELATIONSHIPS ACROSS THE SUPPLY CHAIN
Ch 9 Customer Service Management
Ch10 Sourcing and Supply Management
Ch11 Logistics Management

PART IV: PLANNING FOR INTEGRATED OPERATIONS ACROSS THE SUPPLY CHAIN
Ch12 Demand Planning: Forecasting and Demand Management
Ch13 Sales and Operations Planning
Ch14 Materials and Resource Requirements Planning

PART V: MANAGONG CHANGE IN SUPPLY CHAIN OPERATIONS
Ch15 Project Management
Ch15 Chapter Supplement: Advanced Methods for Project Scheduling
Ch16 Sustainable Operations Management-Preparing for the Future