Operations Management：Sustainability and Supply Chain Management (GE)（13版）

PART I: INTRODUCTION TO OPERATIONS MANAGEMENT
Ch 1 Operations and Productivity
Ch 2 Operations Strategy in a Global Environment
Ch 3 Project Management
Ch 4 Forecasting

PART II: DESIGNING OPERATIONS
Ch 5 Design of Goods and Services
Ch 6 Managing Quality
Ch 7 Process Strategies
Ch 8 Location Strategies
Ch 9 Layout Strategies
Ch10 Human Resources, Job Design, and Work Measurement

PART III: MANAGING OPERATIONS
Ch11 Supply Chain Management
Ch12 Inventory Management
Ch13 Aggregate Planning and S&OP
Ch14 Material Requirements Planning (MRP) and ERP
Ch15 Short-Term Scheduling
Ch16 Lean Operations
Ch17 Maintenance and Reliability

PART IV: BUSINESS ANALYTIC MODULES
Module A Decision-Making Tools
Module B Linear Programming
Module C Transportation Models
Module D Waiting-Line Models
Module E Learning Curves
Module F Simulation
Module G Applying Analytics to Big Data in Operations Management

Appendix I Normal Curve Areas
Appendix II Using Excel OM and POM for Windows
Appendix III Solutions to Even-Numbered Problems