Kingdom of Magic
迪士尼樂園神奇魔力 幕後大公開
How the Dreams Come True at Disney World
FRANK PALLOTTA, CNN CORRESPONDENT
They say it’s the most magical place on Earth, and no one will let you forget it.
MARK TODD, VICE PRESIDENT, ENGINEERING SERVICES AND MANUFACTURING, WALT DISNEY WORLD
Magic.
LENNY DEGEORGE, EXECUTIVE CHEF, CULINARY DEVELOPMENT, WALT DISNEY PARKS AND RESORTS
Magic.
CLAIRE SCHEY, STEWARD OF CINDERELLA CASTLE SUITE, WALT DISNEY WORLD
Magic.
FRANK PALLOTTA, CNN CORRESPONDENT
But Disney World’s magic is really just stagecraft on a grand scale: sets, costumes, lights, makeup and animatronic robots—all singing in unison.
But how does it work backstage? Disney won’t let you see what’s behind the curtain, but they let me.
MATT CARPENTER, AREA MANAGER, WALT DISNEY WORLD
Right now, you’re at Creative Costuming.
FRANK PALLOTTA, CNN CORRESPONDENT
So you make Mickey’s tux?
MATT CARPENTER, AREA MANAGER, WALT DISNEY WORLD
We do make Mickey’s tux.
FRANK PALLOTTA, CNN CORRESPONDENT
You’re Mickey’s tailor.
MATT CARPENTER, AREA MANAGER, WALT DISNEY WORLD
We are Mickey’s tailor. We take care of Mickey, Minnie and the whole gang.
Mickey has his classic tuxedo. He also has a great jogging suit—fitness [and] wellness is [are] very important to us here.
FRANK PALLOTTA, CNN CORRESPONDENT
There are 7,000 different costumes worn throughout Disney World.
MATT CARPENTER, AREA MANAGER, WALT DISNEY WORLD
Mickey alone has right at 450, and not to be outdone, the missus is right behind him with right at 410 different costumes.
FRANK PALLOTTA, CNN CORRESPONDENT
And each of them starts here: with research, blueprints and miniature prototypes to bring iconic Disney characters off the screen and into reality.
MATT CARPENTER, AREA MANAGER, WALT DISNEY WORLD
We bring these characters to life. We bring them off of the storyboards, into the theme parks, into the photographs [and] into the memories of children and people around the world.
FRANK PALLOTTA, CNN CORRESPONDENT
Disney World might look like it runs on magic, but it’s actually a well-oiled machine, thanks to Central Shops.
MARK TODD, VICE PRESIDENT, ENGINEERING SERVICES AND MANUFACTURING, WALT DISNEY WORLD
We are responsible for maintaining the magic. We have machinist[s]. We have welders. We have mechanics. If it needs to be done at Walt Disney World, we have the people here to do it.
FRANK PALLOTTA, CNN CORRESPONDENT
Central Shops has been around since before the Magic Kingdom even opened.
MARK TODD, VICE PRESIDENT, ENGINEERING SERVICES AND MANUFACTURING, WALT DISNEY WORLD
We were a big part of actually building the Magic Kingdom. We maintain the ride vehicles. We do these major teardowns, whether it be paint or feathers on Tiki bird.
FRANK PALLOTTA, CNN CORRESPONDENT
About 20 million people visit Disney World every year. That means a lot of wear and tear on rides, some of which have been around since the park’s opening.
John is, literally, hand-painting these horses that are [from] Prince Charming’s Regal Carrousel …
MARK TODD, VICE PRESIDENT, ENGINEERING SERVICES AND MANUFACTURING, WALT DISNEY WORLD
That’s right.
FRANK PALLOTTA, CNN CORRESPONDENT
… in the middle of Fantasyland.
MARK TODD, VICE PRESIDENT, ENGINEERING SERVICES AND MANUFACTURING, WALT DISNEY WORLD
You got it.
Those horses are actually 100 years old, but I would say they probably look better than the day they were first manufactured.
FRANK PALLOTTA, CNN CORRESPONDENT
All those guests need to be fed, and they can’t survive on turkey legs and Dole Whips alone. Enter the Flavor Lab.
LENNY DEGEORGE, EXECUTIVE CHEF, CULINARY DEVELOPMENT, WALT DISNEY PARKS AND RESORTS
The challenge is to match wherever you are—that storyline.
FRANK PALLOTTA, CNN CORRESPONDENT
Sometimes, that story calls for more than just your standard theme park food. That can mean taking fictional foods from movies …
LUMIÈRE (VOICED BY JERRY ORBACH), “BEAUTY AND THE BEAST”
Try the grey stuff. It’s delicious. Don’t believe me? Ask the dishes.
FRANK PALLOTTA, CNN CORRESPONDENT
… and cooking them up in reality—often working with Disney Imagineers three years before a restaurant even opens.
Wouldn’t it just be easier to just have [say], “Here’s [Here are] some hamburgers; here’s [here are] some hotdogs”? I mean, all theme parks have food.
LENNY DEGEORGE, EXECUTIVE CHEF, CULINARY DEVELOPMENT, WALT DISNEY PARKS AND RESORTS
Well, it would be easier. It’s not what we do. We complete the story—down to the smallest level. That’s our difference.
FRANK PALLOTTA, CNN CORRESPONDENT
But not all of Disney’s secret places are workshops and kitchens. There’s a living fairy tale inside of the park that only a handful of guests ever see: the Cinderella Castle Suite.
CLAIRE SCHEY, STEWARD OF CINDERELLA CASTLE SUITE, WALT DISNEY WORLD
You’re looking at 660 square feet of drop-dead gorgeous.
FRANK PALLOTTA, CNN CORRESPONDENT
Who gets to stay here?
CLAIRE SCHEY, STEWARD OF CINDERELLA CASTLE SUITE, WALT DISNEY WORLD
The people who stay in the Castle Suite are people who win contests, or sweepstakes or promotions—it’s always a gift.
FRANK PALLOTTA, CNN CORRESPONDENT
How long do people get to stay here when they have a stay?
CLAIRE SCHEY, STEWARD OF CINDERELLA CASTLE SUITE, WALT DISNEY WORLD
One night.
FRANK PALLOTTA, CNN CORRESPONDENT
One night only?
CLAIRE SCHEY, STEWARD OF CINDERELLA CASTLE SUITE, WALT DISNEY WORLD
Yep.
FRANK PALLOTTA, CNN CORRESPONDENT
The Disney Imagineers didn’t overlook a single detail—mahogany finishes, a 300-year-old writing desk with internet, 14-karat-gold tiles and a whirlpool tub lit by a fiber-optic night sky. And in the entrance—one really special touch of Disney magic.
CLAIRE SCHEY, STEWARD OF CINDERELLA CASTLE SUITE, WALT DISNEY WORLD
In the foyer, on the top shelf, we have the glass slipper. It is one of a kind in the world today. It is a ladies size 7.
The attention to detail is unparalleled, which is all a part of the magic.
CNN特派員 法蘭克.帕洛塔
人們說這裡是世界上最有魔力的地方,而且這裡的人絕對不會讓你忘記這一點。
華特迪士尼世界工程服務與製造部副總 馬克.陶德
魔法。
華特迪士尼樂園及度假區餐飲發展部行政主廚 雷尼.迪喬治
魔法。
華特迪士尼世界灰姑娘城堡套房管家 克萊兒.謝伊
魔法。
CNN特派員 法蘭克.帕洛塔
不過,迪士尼世界的魔法其實只是規模宏大的舞台工藝:場景、服裝、燈光、化妝以及電動機器人偶──全部同聲齊奏。
但是後台是怎麼運作的呢?迪士尼不會讓各位看見幕後的狀況,但他們讓我看了。
華特迪士尼世界區域經理 麥特.卡本特
你現在來到了創意服裝部。
CNN特派員 法蘭克.帕洛塔
所以你們製作米奇的晚禮服?
華特迪士尼世界區域經理 麥特.卡本特
我們確實會製作米奇的晚禮服。
CNN特派員 法蘭克.帕洛塔
你們是米奇的裁縫師。
華特迪士尼世界區域經理 麥特.卡本特
我們就是米奇的裁縫師。我們負責米奇、米妮還有他們所有的夥伴。
米奇有他經典的晚禮服。他還有一套很好看的慢跑服──體能和健康對我們而言非常重要。
CNN特派員 法蘭克.帕洛塔
在迪士尼世界共有七千套不同的服裝被人穿著。
華特迪士尼世界區域經理 麥特.卡本特
光是米奇就有整整四百五十套,而米妮也不甘示弱,以四百一十套不同服裝緊追其後。
CNN特派員 法蘭克.帕洛塔
每一套服裝都是從這裡開始的:經過研究、設計圖與迷你原型的階段,將經典的迪士尼角色從螢幕中帶進現實世界。
華特迪士尼世界區域經理 麥特.卡本特
我們讓這些角色活起來。我們把他們從分鏡腳本上召喚出來,帶進主題樂園,帶進照片裡,帶進世界各地孩童與眾人的記憶裡。
CNN特派員 法蘭克.帕洛塔
迪士尼世界也許看起來處處是魔法,但這座樂園其實是一部運作順暢的機器,這點必須歸功於中央工作坊。
華特迪士尼世界工程服務與製造部副總
馬克.陶德
我們負責維持魔法。我們有機械技師,我們有焊工,我們有技工。華特迪士尼世界只要有什麼事情必須完成,我們這裡就有人可以去做。
CNN特派員 法蘭克.帕洛塔
早在魔法王國開幕之前,就已經有中央工作坊了。
華特迪士尼世界工程服務與製造部副總 馬克.陶德
在實際打造魔法王國上,我們是很重要的一員。我們會維修遊樂設施乘具。我們進行這些主要的修繕工程,不論是上色或是整理提基鳥的羽毛。
CNN特派員 法蘭克.帕洛塔
每年約有兩千萬人次造訪迪士尼世界。那意味著遊樂設施會有大量的損耗,其中有些設施自從這座樂園開幕以來就已經存在了。
約翰現在名副其實地正在手工為這些馬兒上漆,這是白馬王子的華麗旋轉木馬……
華特迪士尼世界工程服務與製造部副總 馬克.陶德
沒錯。
CNN特派員 法蘭克.帕洛塔
……位於奇幻世界正中央。
華特迪士尼世界工程服務與製造部副總
馬克.陶德
你說得對。
那些馬兒其實已經有一百年的歷史了,但我會說牠們現在看起來可能比當初剛製造出來的時候還要漂亮。
CNN特派員 法蘭克.帕洛塔
所有的來賓都必須要填飽肚子,而且他們不能只靠火雞腿和果汁冰淇淋。來去口味實驗室。
華特迪士尼樂園及度假區餐飲發展部行政主廚 雷尼.迪喬治
挑戰在於餐點要呼應你所在的地方──那個地方的故事情節。
CNN特派員 法蘭克.帕洛塔
有時候,那樣的故事需要的不只是一般的主題樂園餐點。那可能意味著要把電影裡的虛構食物……
《美女與野獸》 盧米亞(傑瑞.歐貝屈
配音)
吃吃這灰色甜點,很美味哦。不相信我嗎?那就問問盤子囉。
CNN特派員 法蘭克.帕洛塔
……在真實世界中料理出來──通常在餐廳開幕之前三年就和迪士尼幻想工程師合作了。
單純說:「這裡有些漢堡,這裡有些熱狗,」不是比較輕鬆嗎?我是說,所有的主題樂園都有食物啊。
華特迪士尼樂園及度假區餐飲發展部行政主廚 雷尼.迪喬治
這樣會比較輕鬆。我們的做法不是這樣。我們追求故事的完整性──甚至涵蓋最細微的層次。這就是我們的不同之處。
CNN特派員 法蘭克.帕洛塔
不過,迪士尼的祕密基地不是每個都是工作坊和廚房。這座樂園裡有個活生生的童話,只有少數賓客親眼見過,也就是灰姑娘城堡套房。
華特迪士尼世界灰姑娘城堡套房管家 克萊兒.謝伊
你看到的是面積達六百六十平方英尺的絕美景象。
CNN特派員 法蘭克.帕洛塔
誰可以在這裡住宿?
華特迪士尼世界灰姑娘城堡套房管家 克萊兒.謝伊
贏得競賽、抽獎或宣傳活動的人可以住進城堡套房──這只會以贈禮的形式提供。
CNN特派員 法蘭克.帕洛塔
獲得住宿資格的人可以在這裡住多久?
華特迪士尼世界灰姑娘城堡套房管家 克萊兒.謝伊
一晚。
CNN特派員 法蘭克.帕洛塔
只有一晚?
華特迪士尼世界灰姑娘城堡套房管家 克萊兒.謝伊
沒錯。
CNN特派員 法蘭克.帕洛塔
迪士尼幻想工程師不會忽視任何一個細節──桃花心木拋光、一張附網路、有三百年歷史的書桌、十四K金的磁磚,以及一個由光纖夜空照亮的按摩浴缸。在入口處,更是有一項非常特別的迪士尼魔法點綴。
華特迪士尼世界灰姑娘城堡套房管家 克萊兒.謝伊
門廳裡最上層的置物架放著灰姑娘的玻璃鞋。那隻鞋子在現今世界上是獨一無二的,尺寸是女鞋七號。
對細節的專注無與倫比,這全是魔法的部分。