No Hard Feelings: The Secret Power of Embracing Emotions at Work

 
「No Hard Feelings是我讀過最具原創性，充滿洞見又幽默到讓人大笑的商管書之一，我很久沒讀過這麼棒的一本書！它將讓你以全新的眼光，看待情緒在職場中扮演的角色！」──卡爾‧紐波特Cal Newport
 
 
　　職場就像是個地雷區，充滿難以參透的不成文規則。我們希望彼此真誠相待，但不能真誠到口無遮攔，把心裡話全部說完；我們也希望同事間維持友善親近，但最好也不要太多，把個人生活拿到公司肆意暢談，讓人尷尬無言。除了種種人際相處的拿捏，談到關於工作中的情緒，隨著我們的工作變得更加需要團隊合作、更加複雜，也更加充滿壓力──忌妒、不安、恐慌、怒火──各種情緒往往充斥在我們每日8小時的工作裡。在情緒湧現的時刻，把它直接宣洩在他人身上時常不是個好選項，但除了把情緒往肚裡吞，跑去廁所哭，或者自我催眠一切如浮雲，這樣內傷久了，對自我身心與工作狀態都不是健康的方式。
 
　　情緒是人們自然的反應。身為許多企業的策略、職場文化顧問，作者Liz Fosslien和Mollie West Duffy對情緒如何影響了我們的職業生活，以及要如何在工作中引導情緒，進行了深入研究。　與其一味壓抑，如何覺察這些情緒，並採取對應的行動──哪些應該練習放下或自我處理，而又有哪些情緒應以合適的方式表達出來，讓自我及團隊更愉快、協力──有效地擁抱工作中產生出的各種情緒，才能真正讓職涯生活過得更好。作者將理論及實務整理為一系列實用又有趣的建議，適用於自我面對職場，也教你如何駕馭情緒與他人互動，例如：
 
　　◎「才沒有所謂「不帶感情」的決定！」。事實上所有決策判斷中都參雜著情緒，理性的決策，正需要你承認並檢視自己的情緒，它們可能反映著你心中的某些想法。
　　◎「真誠、有價值的反饋不會像收禮物一樣美好愉快」。你必須認識到負面的反饋通常表示批評者在乎於能否幫助你改善並有所進步，同時願意承受對話中令人窒息的尷尬。
　　◎「學習如何溝通與解讀電子訊息」。在以Email共事的年代裡，一封你覺得普通而尋常的信，若沒有正確地在文字中表達你的正向情緒，有可能被別人視為帶有敵意！
　　◎「選擇性地展露你的脆弱」。誠實地表露自己的感受，然而不要將自己最深沉的困擾拿出來增添他人的負擔。
 
　　搭配繪者Fosslien的可愛插圖，有趣而完美詮釋職場大小事，讓你用淺顯易懂的方式悠遊於行為經濟學、心理學和組織設計中，了解其中的奧妙之處，並化為具體訣竅，以絕佳職場情緒力，順暢穿梭每日的工作時光！（文/博客來編譯）
 
 

　　"A must-read that topples the idea that emotions don't belong in the workplace."--Susan Cain, author of Quiet 
 
　　A hilarious guide to effectively expressing your emotions at the office, finding fulfillment, and defining work-life balance on your own terms.
 
　　How do you stop the office grouch from ruining your day? How do you enjoy a vacation without obsessing about the unanswered emails in your inbox? If you're a boss, what should you do when your new, eager hire wants to follow you on Instagram?
 
　　The modern workplace can be an emotional minefield, filled with confusing power structures and unwritten rules. We're expected to be authentic, but not too authentic. Professional, but not stiff. Friendly, but not an oversharer. Easier said than done!
 
　　As both organizational consultants and regular people, we know what it's like to experience uncomfortable emotions at work - everything from mild jealousy and insecurity to panic and rage. Ignoring or suppressing what you feel hurts your health and productivity -- but so does letting your emotions run wild.
 
　　Our goal in this book is to teach you how to figure out which emotions to toss, which to keep to yourself, and which to express in order to be both happier and more effective. We'll share some surprising new strategies, such as:
　　  *   Be selectively vulnerable: Be honest about how you feel, but don't burden others with your deepest problems.
 　　 *   Remember that your feelings aren't facts: What we say isn't always what we mean. In times of conflict and miscommunication, try to talk about your emotions without getting emotional.
 　　 *   Be less passionate about your job: Taking a chill pill can actually make you healthier and more focused.
 
　　Drawing on what we've learned from behavioral economics, psychology, and our own experiences at countless organizations, we'll show you how to bring your best self (and your whole self) to work every day.
 
Review
 
　　"A must-read that topples the idea that emotions don't belong in the workplace, No Hard Feelings offers a path towards a future I want to work in: an emotionally expressive, yet respectful (and high-performing!) workplace." --Susan Cain, author of Quiet and Chief Revolutionary at Quiet Revolution
 
　　“No Hard Feelings is both a charming, sparkling read and a clear-eyed roadmap to harnessing the things that make us most human into tools that will make you more productive, effective, and happier at work. A must read for every leader and every aspiring leader.” --Laszlo Bock, CEO of Humu and author of Work Rules!
 
　　“No Hard Feelings dispels the myth that there's no place for emotions at work. You can't communicate clearly unless you're aware of your own emotions, and the emotions you're sparking in others. You can't build productive relationships at work if you're showing up like a robot. This book will help you build the emotional discipline you need to succeed.” --Kim Scott, author of Radical Candor
 
　　“If you’ve ever thought it’s best to check your emotions at the office door, this book will change your mind. It’s full of lively illustrations and practical examples to show how you can harness emotions to become more creative, collaborative, and productive.” --Adam Grant, New York Times bestselling author of Originals, Give and Take, and Option B with Sheryl Sandberg
 
　　“Warm, witty, and wise, No Hard Feelings is the missing manual for reconciling emotions with professionalism--intelligently.” --Chip Conley, New York Times bestselling author and hospitality entrepreneur
 
　　“Liz Fosslien and Mollie West Duffy address the elephant in the room, dissecting the ways that emotions at the office impact our ability to lead and thrive at every level of our professional careers. With compassion, research, and clever comics (did I mention elephants?) No Hard Feelings makes a real attempt at digging deeper than introvert memes to address the reality of workplace emotions we all live with.” --Adam J. Kurtz, artist and author of Things Are What You Make of Them
　 
　　"Don’t send another email, attempt a serious conversation at work, or try to follow your intuition until you read this book. Your emotional intelligence at work is about to skyrocket. Equally valuable for the person who cries covertly in bathroom stalls and the kind who buries their emotions 20,000 leagues under the sea." --Dan Lyons, author of Disrupted and Lab Rats
 
　　"The avenue for success and happiness at work, even life, lies with emotions. Liz Fosslien and Mollie West Duffy do a phenomenal job of helping us see the way." --Chris Voss, author of Never Split The Difference
 
　　"No Hard Feelings is one of the most original, insightful, and laugh out loud funny business books I've read in a long time. It will transform the way you think about the role of feelings in the workplace." --Cal Newport, author of Deep Work

Author
 
　　Liz Fosslien is a strategy and design consultant who has worked with companies including Salesforce, Ernst & Young, and the Stanford d.School. Liz's work has been featured on or by the Economist, Life Hacker, the Freakonomics blog, and NPR.
 
　　Mollie West Duffy is an organizational designer at IDEO New York. She has helped companies and start-ups such as Casper develop good workplace culture. She writes a blog about start-up culture, and has written for Quartz and the Stanford Social Innovation Review.