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餐飲管理實務:理論與個案分析

餐飲管理實務:理論與個案分析

現代飲食型態日益擴增,人們喜好擁抱便利,享受在外用餐的價值。這些消費行為的變化在許多方面正影響著餐飲產業,尤其是管理經營模式。餐飲產業不斷地變化,在成立之初,它擔任替客人點餐後送上食物的一種...more

餐旅服務業顧客管理

餐旅服務業顧客管理

顧客服務可說是餐旅業的核心。餐旅系學生以及專業人士必須對此有所了解,才能在這個行業中致勝;未來成功與否都有賴於顧客服務。對顧客需求必須加以了解、預測,並且滿足需求甚至超越需求。除了需要知道如...more

餐飲衛生與安全, 第三版

餐飲衛生與安全, 第三版

餐飲業不斷發展,一個很重要的關鍵是:管理者應負責上桌食物的安全無虞。為了有效的管理風險,餐廳管理者除了要通過食物保護會議規範/美國國家標準委員會(Conference for Food Protection/American Nation...more

文化觀光學

文化觀光學

【文化觀光學】(Issues in Cultural Tourism Studies,2/e) 為知名文化觀光學者Melanie K. Smith所著,其曾任觀光與休閒教育學會(ATLAS)主席,並撰有《文化觀光導論》、《變遷世界下的文化觀......more

觀光學總論(中文第二版)

觀光學總論(中文第二版)

在21世紀全球化競爭的挑戰下,台灣的觀光產業正面臨轉型創新和提昇的階段。讀者有必要務實地學習了解觀光業的服務功能與管理效能,進而確保產業的永續發展。【觀光學總論】中文第二版是由目前國際觀光權威...more

Guest Service in the Hospitality Industry

Guest Service in the Hospitality Industry

Overview Guest Service in the Hospitality Industry is written in a straightforward manner intended to introduce the to......more

旅館實務(II)

旅館實務(II)

本書的編寫架構,是依據97年教育部所頒佈之「職業學校群科課程-餐旅群」、99年新課綱之「旅館實務I」的大綱編寫而成書。本書分為I、II兩冊,其中的第I冊,供二或三年級之上學期使用,第II冊則供二或三年級...more

餐廳服務管理(中文第二版)

餐廳服務管理(中文第二版)

餐廳藉由從業人員溫暖的笑容、專業的知識以及細心周全的照顧每一位客人,建構出優質的服務品質。專業服務的展示除了能夠提高產業整體的形象,同時亦可贏得顧客的尊重。 【餐廳服務管理】一書中文第二版...more

Professional Food Manager, 3/e

Professional Food Manager, 3/e

Overview Professional Food Manager was created by the food safety experts at The National Environmental Health Associa......more

Foodservice Management Fundamentals

Foodservice Management Fundamentals

Foodservice Management Fundamentals delivers critical information to help students learn how to position, manage, and le......more

文化節慶管理

文化節慶管理

【文化節慶管理】(Eventful Cities: Cultural Management and Urban Revitalisation) 一書為知名文化節慶研究學者Rober Palmer與Greg Richards所合著。本書以「歐......more

旅館實務(I)

旅館實務(I)

本書的編寫架構,是依據97年教育部所頒佈之「職業學校群科課程-餐旅群」、99年新課綱之「旅館實務I」的大綱編寫而成書。本書分為I、II兩冊,其中的第I冊,供二或三年級之上學期使用,第II冊則供二或三年級...more

Meetings, Expositions, Events & Conventions: An Introduction to the Industry, 3/e (International Edition)

Meetings, Expositions, Events & Conventions: An Introduction to the Industry, 3/e (International Edition)

For courses in Meeting, Event, Exposition and Convention Planning and Management. The Meetings, Expositions, Events, ......more

Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

Managing Quality Service In Hospitality: How Organizations Achieve Excellence In The Guest Experience

MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teach......more

Introduction to the Hospitality Industry, 8/e

Introduction to the Hospitality Industry, 8/e

Overview Readers preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global ......more

The Bar and Beverage Book, 5/e

The Bar and Beverage Book, 5/e

Overview The Bar and Beverage Book explains how to manage the beverage option of a restaurant, bar, hotel, country clu......more

餐飲成本實務

餐飲成本實務

競爭激烈的餐飲環境中,一位專業經理人的責任範疇包含財務規劃、市場行銷、人力資源、設備維護,甚至相關的衛生法規、生產流程及服務類型等等。此外,有效的成本控制,更是餐廳管理者不可或缺的能力。 ...more

餐飲管理:理論與實務

餐飲管理:理論與實務

對於餐飲業者而言, 擁有一間成功的餐廳是一個美夢。它提供顧客一個完美的經驗,而他們兢兢業業的工作,無非是希望能在極佳的工作環境獲得資歷證照並且盡可能創造令人滿意的邊際效益。當然,成功的餐廳並...more

Purchasing: Selection and Procurement for the Hospitality Industry, 8/e

Purchasing: Selection and Procurement for the Hospitality Industry, 8/e

New To This Edition .The text dimensions have been expanded to allow for additional photos, drawings, and tables to mo......more

Food and Beverage Cost Control, 5/e

Food and Beverage Cost Control, 5/e

Foodservice managers need a firm understanding and mastery of the principles of cost control in order to run a successfu......more

Festival and Special Event Management, 5/e

Festival and Special Event Management, 5/e

Festival and Special Event Management, 5th edition continues the comprehensive overview of the theory and procedures ass......more

The Restaurant: From Concept to Operation, 6/e

The Restaurant: From Concept to Operation, 6/e

Turning your restaurant dreams into real success is an exciting challenge that requires a wide array of skills and a vas......more

餐旅業導論

餐旅業導論

【餐旅業導論】(Welcome to Hospitality: An Introduction, 3e)一書提供餐旅業巨細靡遺的過去、現在和未來可能的趨勢。它從歷史與文化的觀點,探討餐旅業因應人類生活方式演進的歷程以及配合科技的進步發...more

Pastry in Europe 2010

Pastry in Europe 2010

Europe is the place where Patisserie was born. For many centuries, European countries have played a major role in the de......more

Tourism Management, 4/e

Tourism Management, 4/e

Tourism is increasingly widespread and complex, and sophisticated and adaptive management is therefore required to reali......more

Tourism Research, 2/e

Tourism Research, 2/e

Students studying tourism are required to undertake a study in research techniques and methodologies as part of their to......more

Global Geography: Realms, Regions and Concepts, 14/e

Global Geography: Realms, Regions and Concepts, 14/e

The best-selling book in the World Regional Geography market, Regions provides general readers with up-to-date informati......more

專業烘焙英漢字典

專業烘焙英漢字典

談論糕點烘焙專業的書本雖多,但以此本「專業烘焙英漢字典」(The Pastry Chef’s Companion)的內容最為簡潔、豐富而易懂,專業人士不用再費時去尋求定義、發音、與參考資料。「專業烘焙英漢字典」內含超過...more

Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e

Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e

Overview Is an unhappy restaurant guest legally entitled to a refund for food she ate? Is a hotel required to replace ......more

Hospitality and Travel Marketing, 4/e

Hospitality and Travel Marketing, 4/e

Global orientation, and whole-industry coverage of hospitality and tourism set this book apart. This systematic approach......more

Human Resources Management in the Hospitality Industry

Human Resources Management in the Hospitality Industry

Managing human resources in the hospitality industry presents special challenges, including highly diverse employee back......more

Welcome to Hospitality : An Introduction, 3/e

Welcome to Hospitality : An Introduction, 3/e

Welcome to Hospitality: An Introduction provides a detailed description of the many facets of the Hospitality and Touris......more

Kochkunst in Bildern 8 : Illustrated Culinary Art

Kochkunst in Bildern 8 : Illustrated Culinary Art

THE JURY HAS DECIDED... These are the words with which, over a period of four days, the award ceremony at the Culinary O......more

飯店與住宿產業管理

飯店與住宿產業管理

【飯店與住宿產業管理】(Hotel and Lodging Management, 2nd edition) 一書是2006最新改版著作。該書較第一版增改許多,例如: 1﹒在人力資源、業務、行銷等部門的章節裡有更新及完整的討論;2﹒個案討論.....more

餐旅管理策略

餐旅管理策略

【餐旅管理策略】(Hospitality Management Strategies)一書為作者 Ronald A. Nykiel 以30年餐旅業經驗為基礎,提供管理策略的全盤概念與如何成功地應用在產業上。作者提供一個易讀及實用的管理策略教......more

餐旅服務業品質管理

餐旅服務業品質管理

【餐旅服務業品質管理】(Managing for Quality in the Hospitality Industry)一書是作者John H. King, Jr.與Ronald F. Cichy結合理論與實務所完成的一本品質管理專業書籍......more

飲料與酒吧管理

飲料與酒吧管理

【飲料與酒吧管理】(The Bar & Beverage Book, 4/e)原作者Costas Katsigris與Chris Thomas於1983年出版本書的首版之後,由於內容豐富且文字深入淺出,涵蓋酒吧與飲料服務業所有層面,因此成為......more

Introduction to the Hospitality Industry, 7/e

Introduction to the Hospitality Industry, 7/e

Students preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, e......more

Tourism Marketing : An Asia-Pacific Perspective

Tourism Marketing : An Asia-Pacific Perspective

Tourism Marketing provides a contemporary approach to formulating, implementing and monitoring marketing strategy for re......more

Profitable Menu Planning, 4/e

Profitable Menu Planning, 4/e

For sophomore/senior-level courses in Menu Planning, Food Production, Food Management. Exceptionally thorough, this text......more

Design and Equipment for Restaurants and Foodservice : A Management View, 3/e

Design and Equipment for Restaurants and Foodservice : A Management View, 3/e

This text shows the reader how to plan and develop a restaurant or foodservice space. Topics covered include concept des......more

Fundamentals of Menu Planning, 3/e

Fundamentals of Menu Planning, 3/e

Understanding menu planning is essential to building a successful foodservice concept. Fundamentals of Menu Planning is ......more

Leadership Lessons From a Chef : Finding Time to Be Great

Leadership Lessons From a Chef : Finding Time to Be Great

Chef Charles Carroll has answered our prayers and delivered a book, a bible, a life s journal shared by a real chef in t......more

Resorts : Management and Operation

Resorts : Management and Operation

Authoritative coverage of every aspect of resort management and operation The resort industry is booming, increasing t......more

Hotel, Restaurant and Travel Law : A Preventive Approach,7/e

Hotel, Restaurant and Travel Law : A Preventive Approach,7/e

For students and practicing professionals in hospitality, travel and tourism as well as specialized paralegal work, Hote......more

Management by Menu, 4/e

Management by Menu, 4/e

Description Management by Menu is an invaluable resource for its presentation of the menu as a central theme that infl......more

Tourism Planning and Policy

Tourism Planning and Policy

Informed tourism policies and plans require a critical appreciation of the historically complex and dynamic contexts in ......more

Consumer Behaviour in Tourism, 2/e

Consumer Behaviour in Tourism, 2/e

Consumer Behaviour in Tourism takes a broad view of tourism and looks at consumer behaviour in a number of sectors inclu......more

Ecotourism, 2/e

Ecotourism, 2/e

Ecotourism, second edition has been thoroughly revised to reflect contemporary developments in ecotourism. Building on t......more

Festival and Special Event Management, 4/e

Festival and Special Event Management, 4/e

Festival and Special Event Management 4th edition continues the comprehensive overview of the theory and procedures asso......more

Food and Beverage Cost Control, with CD-ROM, 4/e

Food and Beverage Cost Control, with CD-ROM, 4/e

Provides a practical and applied approach to managing costs for foodservice managers and students For foodservice mana......more

Global Meetings and Exhibitions

Global Meetings and Exhibitions

How to plan and execute memorable meetings and exhibitions Helpful strategies and tools for success in the internation......more

Hospitality Financial Management

Hospitality Financial Management

Real-world advice for quick retention of the most important business concepts and skills of hospitality finance Hospit......more

International Hospitality Management : Concepts and Cases

International Hospitality Management : Concepts and Cases

International hospitality management: issues and applications brings together the latest developments in global hospital......more

Kraus’ Recreation and Leisure in Modern Society, 8/e

Kraus’ Recreation and Leisure in Modern Society, 8/e

The Eighth Edition of this classic textbook continues to provide a detailed overview of the history, developments, and c......more

The Bar & Beverage Book, 4/e

The Bar & Beverage Book, 4/e

The updated guide to five-star bar and beverage management It takes more than top-shelf cocktails to produce a success......more

Travel Perspectives : A Guide to Becoming a Travel Professional, 4/e

Travel Perspectives : A Guide to Becoming a Travel Professional, 4/e

Travel Perspectives: A Guide to Becoming a Travel Professional, 4th edition, is a book designed to address the challenge......more

宴會經營管理實務

宴會經營管理實務

【宴會經營管理實務】(Catering Management)宴會產業已成為發展最快速的餐飲服務產業。人口變化及人們生活型態的改變是主要因素。雙薪家庭、週休二日以及老年人口的增加也是影響這趨勢的原因。其結果導致...more

海域觀光遊憩概論(精裝)

海域觀光遊憩概論(精裝)

自1960年代開始,由於科技的進步加上許多新的發明,成千上萬的人利用海岸與海洋從事各種觀光遊憩活動,無疑地,此種與日俱增之趨勢在本世紀將引發牽連廣泛的討論。有鑑於國內相關書籍頗為缺乏,乃規劃出版...more

Services Management

Services Management

For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospital......more

Developing Hospitality Properties and Facilities, 2/e

Developing Hospitality Properties and Facilities, 2/e

Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties fr......more

How to Open and Run a Successful Restaurant, 3/e

How to Open and Run a Successful Restaurant, 3/e

If you re thinking of opening a restaurant, you have a lot on your plate!...more

Nutrition for Foodservice and Culinary Professionals, 6/e

Nutrition for Foodservice and Culinary Professionals, 6/e

Nutrition for Foodservice and Culinary Professionals is the must-have reference for the most thorough, up-to-date inform......more

Outdoor Recreation Management, 2/e

Outdoor Recreation Management, 2/e

This book analyses leisure and outdoor recreation in terms of both their management and their wider importance to societ......more

Tourism Management, 3/e

Tourism Management, 3/e

Tourism Management 3nd Edtion introduces students to the complexities of the tourism system so that they will be better ......more

Hospitality Cost Control : A Practical Approach

Hospitality Cost Control : A Practical Approach

For courses in food and beverage cost control. Written from a chefs’ perspective, this hands-on, practical book includ......more

Research Methods for Leisure and Tourism a Practical Guide, 3/e

Research Methods for Leisure and Tourism a Practical Guide, 3/e

This best selling text offers a practical guide to the methodology and techniques of conducting research in Leisure and ......more

運動經濟學

運動經濟學

運動產業的勃興是21世紀的國際現象,台灣在日益國際化的趨勢之中亦復如此。從目前台灣有近百個運動休閒相關系所的成立,即可了解其市場需求的潛力所在。然而,如何了解運動產業的發展以及分析其經濟價值是...more

餐旅會計學

餐旅會計學

【餐旅會計學】(Accounting for The Hospitality Industry) 是作者Elisa S. Moncarz 與Nestor de J. Portocarrero結集了近50年來從事餐旅會計學及財務管理教學精華的......more

運動設施管理—賽會籌辦與風險管理

運動設施管理—賽會籌辦與風險管理

【運動設施管理—賽會籌辦與風險管理】(Sport Facility Management:Organizing Events and Mitigating Risks)一書針對體育運動場館經營管理的兩大課題-賽會籌辦與風險管理,在美國發展的......more

運動與休閒管理

運動與休閒管理

【運動與休閒管理】(Managing Sport, Fitness and Recreation Programs)一書是專為大專運動管理課程而寫的入門書。它簡明扼要向讀者介紹運動與運動管理,以及現在與未來實務上的挑戰與機會。 本書的目.....more

Kochkunst in Bildern 7 : Illustrated Culinary Art 7

Kochkunst in Bildern 7 : Illustrated Culinary Art 7

Culinary art connects the world! Hardly another event proofs this thesis as impressively as the IKA/Culinary Olympics of......more

韋氏現代餐飲英漢字典

韋氏現代餐飲英漢字典

韋氏現代系列字典】(Webster’s New World)一向在字、辭典界享有崇高的權威性,而秉其優良傳統和嚴謹製作,此本【韋氏現代餐飲英漢字典】(Webster’s New World Dic-tionary of Culinary A......more

Hospitality Information Systems and E-Commerce

Hospitality Information Systems and E-Commerce

Hospitality Information Systems gives hospitality managers the tools they need to effectively use technology to benefit ......more

Introduction to Management in the Hospitality Industry, 8/e

Introduction to Management in the Hospitality Industry, 8/e

Introduction to Management in the Hospitality Industry, Eighth Edition is the updated edition of the classic introductor......more

Leisure Marketing

Leisure Marketing

Divided into nine parts, Leisure Marketing: a global perspective guides the reader through leisure and marketing concept......more

Managing for Quality in the Hospitality Industry

Managing for Quality in the Hospitality Industry

This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, an......more

Hospitality Financial Accounting

Hospitality Financial Accounting

In Hospitality Financial Accounting, the authors behind North America s leading accounting textbooks present financial a......more

Hospitality Management Strategies

Hospitality Management Strategies

Appropriate for graduate and upper-level courses in Hospitality Management, Strategy, and Business Development. This c......more

Purchasing : Selection and Procurement for the Hospitality Industry, 6/e

Purchasing : Selection and Procurement for the Hospitality Industry, 6/e

Fully updated to keep pace with a rapidly changing technological environment The swift-moving technology revolution co......more

Check-In Check-Out, 7/e

Check-In Check-Out, 7/e

The leader in rooms management education and job-training for over two decades. This text provides exceptionally complet......more

Food Safety Fundamentals: Essentials of Food Safety and Sanitation

Food Safety Fundamentals: Essentials of Food Safety and Sanitation

For undergraduate courses in Food Safety and Sanitation, Food & Beverage Management, and Hotel Operations where students......more

觀光心理學

觀光心理學

1994年出版、1998年全新改版之【觀光心理學】一書分成兩大部份。第一部份名為《個別觀光客》(the individual tourist),共有五章,分別說明影響觀光客行為有關之動機、性格、態度、環境等概念;第二部份名...more

Cruising : Guide to Cruise Lines Industry, 2/e

Cruising : Guide to Cruise Lines Industry, 2/e

Comprehensive profiles of two dozen cruise lines, a study of cruises by their geographic itineraries, and an insider’s v......more

Dining Room and Banquet Management, 3/e

Dining Room and Banquet Management, 3/e

If you are responsible for the efficient and profitable operation of a dining room or banquet facility, this revised man......more

E-Commerce and Information Technology in Hospitality and Tourism

E-Commerce and Information Technology in Hospitality and Tourism

The travel professional who wants to stay on the cutting edge will find this to be a great resource. Employing the conce......more

Geography of Travel and Tourism, 4/e

Geography of Travel and Tourism, 4/e

If you are adventurous in your travel or are interested in knowing more than what is found in travel brochures, this boo......more

Geography : Realms, Regions and Concepts, 11/e

Geography : Realms, Regions and Concepts, 11/e

The most authoritative, accurate, and complete world regional geography book available! With its outstanding visual pres......more

Hotel and Motel Management and Operations, 4/e

Hotel and Motel Management and Operations, 4/e

For introductory courses in hotel operations and management. Written in an easy-to-understand style, this book provide......more

Leisure Programming, 4/e

Leisure Programming, 4/e

This comprehensive text addresses all three levels of leisure programming: direct service delivery, program planning, an......more

Organization Behaviour for Leisure Services

Organization Behaviour for Leisure Services

With a user-friendly structure and style, the text is an ideal introduction to the fundamental issues involved - perfect......more

Service Quality in Leisure and Tourism

Service Quality in Leisure and Tourism

Undergraduate and postgraduate students of Leisure and Tourism and industry professionals. This book aims to develop a......more

休閒活動規劃與管理

休閒活動規劃與管理

基於全民逐漸重視休閒生活品質的趨勢,休閒產業已成為最龐大的服務事業體,而如何提昇休閒服務品質,引導顧客優質的休閒體驗,是新世紀休閒產業必須面臨的挑戰。 【休閒活動規劃與管理】( LeisureProgra...more

餐飲營養學

餐飲營養學

【餐飲營養學】一書原作者為Karen Eich Drummond及Lisa M. Brefere。前者著有多本餐飲管理專業書籍,後者則是擁有22年的廚藝實務經驗的行政主廚。兩人有鑑於現代人對於維持均衡飲食及健康意識的抬頭並將其...more

Applications in Recreation and Leisure for Today and the Future, 3/e

Applications in Recreation and Leisure for Today and the Future, 3/e

Applications in Recreation and Leisure is a contemporary examination of today s leisure issues from philosophical, psych......more

Design and Layout of Foodservice Facilities, 2/e

Design and Layout of Foodservice Facilities, 2/e

Design and Layout of Foodservice Facilities, Second Edition offers an extensive reference manual for the entire foodserv......more

Event Marketing : How to Successfully Promote Events, Festivals, Conventions, and Expositions

Event Marketing : How to Successfully Promote Events, Festivals, Conventions, and Expositions

The first complete guide to launching a highly visible event marketing campaign Practical strategies and resources for......more

Event Risk Management and Safety

Event Risk Management and Safety

The complete guide to event risk management, safety, and security Practical strategies and resources for any size even......more

Front Office Operations and Management

Front Office Operations and Management

If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will lea......more

Hospitality Marketing

Hospitality Marketing

Hospitality Marketing covers the marketing curriculum using the hospitality industry as the learning vehicle. Discussing......more

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