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餐飲管理實務:理論與個案分析

餐飲管理實務:理論與個案分析

現代飲食型態日益擴增,人們喜好擁抱便利,享受在外用餐的價值。這些消費行為的變化在許多方面正影響著餐飲產業,尤其是管理經營模式。餐飲產業不斷地變化,在成立之初,它擔任替客人點餐後送上食物的一種...more

餐旅服務業顧客管理

餐旅服務業顧客管理

顧客服務可說是餐旅業的核心。餐旅系學生以及專業人士必須對此有所了解,才能在這個行業中致勝;未來成功與否都有賴於顧客服務。對顧客需求必須加以了解、預測,並且滿足需求甚至超越需求。除了需要知道如...more

餐飲衛生與安全, 第三版

餐飲衛生與安全, 第三版

餐飲業不斷發展,一個很重要的關鍵是:管理者應負責上桌食物的安全無虞。為了有效的管理風險,餐廳管理者除了要通過食物保護會議規範/美國國家標準委員會(Conference for Food Protection/American Nation...more

Guest Service in the Hospitality Industry

Guest Service in the Hospitality Industry

Overview Guest Service in the Hospitality Industry is written in a straightforward manner intended to introduce the to......more

旅館實務(II)

旅館實務(II)

本書的編寫架構,是依據97年教育部所頒佈之「職業學校群科課程-餐旅群」、99年新課綱之「旅館實務I」的大綱編寫而成書。本書分為I、II兩冊,其中的第I冊,供二或三年級之上學期使用,第II冊則供二或三年級...more

餐廳服務管理(中文第二版)

餐廳服務管理(中文第二版)

餐廳藉由從業人員溫暖的笑容、專業的知識以及細心周全的照顧每一位客人,建構出優質的服務品質。專業服務的展示除了能夠提高產業整體的形象,同時亦可贏得顧客的尊重。 【餐廳服務管理】一書中文第二版...more

Professional Food Manager, 3/e

Professional Food Manager, 3/e

Overview Professional Food Manager was created by the food safety experts at The National Environmental Health Associa......more

Foodservice Management Fundamentals

Foodservice Management Fundamentals

Foodservice Management Fundamentals delivers critical information to help students learn how to position, manage, and le......more

旅館實務(I)

旅館實務(I)

本書的編寫架構,是依據97年教育部所頒佈之「職業學校群科課程-餐旅群」、99年新課綱之「旅館實務I」的大綱編寫而成書。本書分為I、II兩冊,其中的第I冊,供二或三年級之上學期使用,第II冊則供二或三年級...more

Meetings, Expositions, Events & Conventions: An Introduction to the Industry, 3/e (International Edition)

Meetings, Expositions, Events & Conventions: An Introduction to the Industry, 3/e (International Edition)

For courses in Meeting, Event, Exposition and Convention Planning and Management. The Meetings, Expositions, Events, ......more

Introduction to the Hospitality Industry, 8/e

Introduction to the Hospitality Industry, 8/e

Overview Readers preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global ......more

The Bar and Beverage Book, 5/e

The Bar and Beverage Book, 5/e

Overview The Bar and Beverage Book explains how to manage the beverage option of a restaurant, bar, hotel, country clu......more

餐飲管理:理論與實務

餐飲管理:理論與實務

對於餐飲業者而言, 擁有一間成功的餐廳是一個美夢。它提供顧客一個完美的經驗,而他們兢兢業業的工作,無非是希望能在極佳的工作環境獲得資歷證照並且盡可能創造令人滿意的邊際效益。當然,成功的餐廳並...more

Purchasing: Selection and Procurement for the Hospitality Industry, 8/e

Purchasing: Selection and Procurement for the Hospitality Industry, 8/e

New To This Edition .The text dimensions have been expanded to allow for additional photos, drawings, and tables to mo......more

Food and Beverage Cost Control, 5/e

Food and Beverage Cost Control, 5/e

Foodservice managers need a firm understanding and mastery of the principles of cost control in order to run a successfu......more

Festival and Special Event Management, 5/e

Festival and Special Event Management, 5/e

Festival and Special Event Management, 5th edition continues the comprehensive overview of the theory and procedures ass......more

The Restaurant: From Concept to Operation, 6/e

The Restaurant: From Concept to Operation, 6/e

Turning your restaurant dreams into real success is an exciting challenge that requires a wide array of skills and a vas......more

餐旅業導論

餐旅業導論

【餐旅業導論】(Welcome to Hospitality: An Introduction, 3e)一書提供餐旅業巨細靡遺的過去、現在和未來可能的趨勢。它從歷史與文化的觀點,探討餐旅業因應人類生活方式演進的歷程以及配合科技的進步發...more

專業烘焙英漢字典

專業烘焙英漢字典

談論糕點烘焙專業的書本雖多,但以此本「專業烘焙英漢字典」(The Pastry Chef’s Companion)的內容最為簡潔、豐富而易懂,專業人士不用再費時去尋求定義、發音、與參考資料。「專業烘焙英漢字典」內含超過...more

Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e

Hospitality Law: Managing Legal Issues in the Hospitality Industry, 3/e

Overview Is an unhappy restaurant guest legally entitled to a refund for food she ate? Is a hotel required to replace ......more

Hospitality and Travel Marketing, 4/e

Hospitality and Travel Marketing, 4/e

Global orientation, and whole-industry coverage of hospitality and tourism set this book apart. This systematic approach......more

Human Resources Management in the Hospitality Industry

Human Resources Management in the Hospitality Industry

Managing human resources in the hospitality industry presents special challenges, including highly diverse employee back......more

Welcome to Hospitality : An Introduction, 3/e

Welcome to Hospitality : An Introduction, 3/e

Welcome to Hospitality: An Introduction provides a detailed description of the many facets of the Hospitality and Touris......more

飯店與住宿產業管理

飯店與住宿產業管理

【飯店與住宿產業管理】(Hotel and Lodging Management, 2nd edition) 一書是2006最新改版著作。該書較第一版增改許多,例如: 1﹒在人力資源、業務、行銷等部門的章節裡有更新及完整的討論;2﹒個案討論.....more

餐旅管理策略

餐旅管理策略

【餐旅管理策略】(Hospitality Management Strategies)一書為作者 Ronald A. Nykiel 以30年餐旅業經驗為基礎,提供管理策略的全盤概念與如何成功地應用在產業上。作者提供一個易讀及實用的管理策略教......more

餐旅服務業品質管理

餐旅服務業品質管理

【餐旅服務業品質管理】(Managing for Quality in the Hospitality Industry)一書是作者John H. King, Jr.與Ronald F. Cichy結合理論與實務所完成的一本品質管理專業書籍......more

飲料與酒吧管理

飲料與酒吧管理

【飲料與酒吧管理】(The Bar & Beverage Book, 4/e)原作者Costas Katsigris與Chris Thomas於1983年出版本書的首版之後,由於內容豐富且文字深入淺出,涵蓋酒吧與飲料服務業所有層面,因此成為......more

Introduction to the Hospitality Industry, 7/e

Introduction to the Hospitality Industry, 7/e

Students preparing to work in hospitality will enter a field that is quickly evolving. The rise of the global economy, e......more

Profitable Menu Planning, 4/e

Profitable Menu Planning, 4/e

For sophomore/senior-level courses in Menu Planning, Food Production, Food Management. Exceptionally thorough, this text......more

Design and Equipment for Restaurants and Foodservice : A Management View, 3/e

Design and Equipment for Restaurants and Foodservice : A Management View, 3/e

This text shows the reader how to plan and develop a restaurant or foodservice space. Topics covered include concept des......more

Fundamentals of Menu Planning, 3/e

Fundamentals of Menu Planning, 3/e

Understanding menu planning is essential to building a successful foodservice concept. Fundamentals of Menu Planning is ......more

Resorts : Management and Operation

Resorts : Management and Operation

Authoritative coverage of every aspect of resort management and operation The resort industry is booming, increasing t......more

Hotel, Restaurant and Travel Law : A Preventive Approach,7/e

Hotel, Restaurant and Travel Law : A Preventive Approach,7/e

For students and practicing professionals in hospitality, travel and tourism as well as specialized paralegal work, Hote......more

Management by Menu, 4/e

Management by Menu, 4/e

Description Management by Menu is an invaluable resource for its presentation of the menu as a central theme that infl......more

Food and Beverage Cost Control, with CD-ROM, 4/e

Food and Beverage Cost Control, with CD-ROM, 4/e

Provides a practical and applied approach to managing costs for foodservice managers and students For foodservice mana......more

Hospitality Financial Management

Hospitality Financial Management

Real-world advice for quick retention of the most important business concepts and skills of hospitality finance Hospit......more

International Hospitality Management : Concepts and Cases

International Hospitality Management : Concepts and Cases

International hospitality management: issues and applications brings together the latest developments in global hospital......more

The Bar & Beverage Book, 4/e

The Bar & Beverage Book, 4/e

The updated guide to five-star bar and beverage management It takes more than top-shelf cocktails to produce a success......more

Travel Perspectives : A Guide to Becoming a Travel Professional, 4/e

Travel Perspectives : A Guide to Becoming a Travel Professional, 4/e

Travel Perspectives: A Guide to Becoming a Travel Professional, 4th edition, is a book designed to address the challenge......more

宴會經營管理實務

宴會經營管理實務

【宴會經營管理實務】(Catering Management)宴會產業已成為發展最快速的餐飲服務產業。人口變化及人們生活型態的改變是主要因素。雙薪家庭、週休二日以及老年人口的增加也是影響這趨勢的原因。其結果導致...more

Services Management

Services Management

For Services Management/Marketing or Marketing courses, particularly for undergraduate and graduate programs in Hospital......more

Developing Hospitality Properties and Facilities, 2/e

Developing Hospitality Properties and Facilities, 2/e

Developing Hospitality Properties and Facilities sets out some of the key issues in developing hospitality properties fr......more

How to Open and Run a Successful Restaurant, 3/e

How to Open and Run a Successful Restaurant, 3/e

If you re thinking of opening a restaurant, you have a lot on your plate!...more

Nutrition for Foodservice and Culinary Professionals, 6/e

Nutrition for Foodservice and Culinary Professionals, 6/e

Nutrition for Foodservice and Culinary Professionals is the must-have reference for the most thorough, up-to-date inform......more

Hospitality Cost Control : A Practical Approach

Hospitality Cost Control : A Practical Approach

For courses in food and beverage cost control. Written from a chefs’ perspective, this hands-on, practical book includ......more

餐旅會計學

餐旅會計學

【餐旅會計學】(Accounting for The Hospitality Industry) 是作者Elisa S. Moncarz 與Nestor de J. Portocarrero結集了近50年來從事餐旅會計學及財務管理教學精華的......more

韋氏現代餐飲英漢字典

韋氏現代餐飲英漢字典

韋氏現代系列字典】(Webster’s New World)一向在字、辭典界享有崇高的權威性,而秉其優良傳統和嚴謹製作,此本【韋氏現代餐飲英漢字典】(Webster’s New World Dic-tionary of Culinary A......more

Hospitality Information Systems and E-Commerce

Hospitality Information Systems and E-Commerce

Hospitality Information Systems gives hospitality managers the tools they need to effectively use technology to benefit ......more

Introduction to Management in the Hospitality Industry, 8/e

Introduction to Management in the Hospitality Industry, 8/e

Introduction to Management in the Hospitality Industry, Eighth Edition is the updated edition of the classic introductor......more

Managing for Quality in the Hospitality Industry

Managing for Quality in the Hospitality Industry

This practical Quality Management text focuses on meeting the expectations of internal customers, external customers, an......more

Hospitality Financial Accounting

Hospitality Financial Accounting

In Hospitality Financial Accounting, the authors behind North America s leading accounting textbooks present financial a......more

Hospitality Management Strategies

Hospitality Management Strategies

Appropriate for graduate and upper-level courses in Hospitality Management, Strategy, and Business Development. This c......more

Purchasing : Selection and Procurement for the Hospitality Industry, 6/e

Purchasing : Selection and Procurement for the Hospitality Industry, 6/e

Fully updated to keep pace with a rapidly changing technological environment The swift-moving technology revolution co......more

Check-In Check-Out, 7/e

Check-In Check-Out, 7/e

The leader in rooms management education and job-training for over two decades. This text provides exceptionally complet......more

Food Safety Fundamentals: Essentials of Food Safety and Sanitation

Food Safety Fundamentals: Essentials of Food Safety and Sanitation

For undergraduate courses in Food Safety and Sanitation, Food & Beverage Management, and Hotel Operations where students......more

Dining Room and Banquet Management, 3/e

Dining Room and Banquet Management, 3/e

If you are responsible for the efficient and profitable operation of a dining room or banquet facility, this revised man......more

E-Commerce and Information Technology in Hospitality and Tourism

E-Commerce and Information Technology in Hospitality and Tourism

The travel professional who wants to stay on the cutting edge will find this to be a great resource. Employing the conce......more

Hotel and Motel Management and Operations, 4/e

Hotel and Motel Management and Operations, 4/e

For introductory courses in hotel operations and management. Written in an easy-to-understand style, this book provide......more

餐飲營養學

餐飲營養學

【餐飲營養學】一書原作者為Karen Eich Drummond及Lisa M. Brefere。前者著有多本餐飲管理專業書籍,後者則是擁有22年的廚藝實務經驗的行政主廚。兩人有鑑於現代人對於維持均衡飲食及健康意識的抬頭並將其...more

Design and Layout of Foodservice Facilities, 2/e

Design and Layout of Foodservice Facilities, 2/e

Design and Layout of Foodservice Facilities, Second Edition offers an extensive reference manual for the entire foodserv......more

Front Office Operations and Management

Front Office Operations and Management

If you need to know about the nature and operation of hotels as they exist today, this new book is for you. You will lea......more

Hospitality Marketing

Hospitality Marketing

Hospitality Marketing covers the marketing curriculum using the hospitality industry as the learning vehicle. Discussing......more

Understanding the Hospitality Consumer

Understanding the Hospitality Consumer

Taking the view that successful marketing demands focusing on the customer, this text concentrates on understanding and ......more

Quality Service : What Every Hospitality Manager Needs to Know

Quality Service : What Every Hospitality Manager Needs to Know

For courses in Customer Service, Hospitality Management, and Travel and Tourism. A must-read for all practicing and fu......more

Comprehensive Stress Management, 7/e

Comprehensive Stress Management, 7/e

This fluent, easy-to-read text is designed to help students identify, understand and combat the stressors that most affe......more

Dimensions of the Hospitality Industry, 3/e

Dimensions of the Hospitality Industry, 3/e

Dimensions of the Hospitality Industry, Third Edition offers students a dynamic and accessible introduction to the broad......more

Marketing Hospitality, 3/e

Marketing Hospitality, 3/e

Marketing Hospitality has helped thousands of students gain the knowledge they need to meet the competitive challenges o......more

Publication Manual of the American Psychological Association, 5/e

Publication Manual of the American Psychological Association, 5/e

With millions of copies sold, the Publication Manual of the American Psychological Association is the style manual of ch......more

赫氏專業餐飲英漢辭典

赫氏專業餐飲英漢辭典

目前市面上唯一一本極易理解的西式美食烹飪百科全書及適宜專業餐飲從業人員的應用參考書終於出爐!【赫氏專業餐飲英漢辭典】是英文第十三版、中文第一版的國際級餐飲專業辭典。從1920年發行至今已有五國語...more

Food Preparation for the Professionals, 3/e

Food Preparation for the Professionals, 3/e

Completely revised and updated the definitive text on food preparation for the foodservice manager. A comprehensive wo......more

Hospitality Sales : A Marketing Approach

Hospitality Sales : A Marketing Approach

What it takes to be a leader in hospitality sales-principles and techniques for success what s the key to success in tod......more

Hotel / Motel Operations : An Overview, 2/e

Hotel / Motel Operations : An Overview, 2/e

This concise text gives travel and tourism students a look at the organizational and operational aspects of lodgings. It......more

Managing the Guest Experience in Hospitality

Managing the Guest Experience in Hospitality

This book is organized around the 14 Service Principles with a chapter dedicated to each. The most recent research is ......more

Quantity Food Production, Planning, and Management, 3/e

Quantity Food Production, Planning, and Management, 3/e

A major revision of a classic text-how to be an effective foodservice manager. When it comes to handling the demands o......more

The Beverage Service World

The Beverage Service World

For courses in Bar and Beverage Operations Management. This book covers the fundamental areas of beverage operations—t......more

旅館管理(II)

旅館管理(II)

【旅館管理】一書是依據教育部最新公佈民國87年觀光事業科課程標準之專業科目 【 旅館管理 I、II 】之教材大綱所編著而成。全書以配合新課程標準、針對高雄餐旅管理學院等入學聯招考試為撰寫主軸,並以旅...more

旅館管理(I)

旅館管理(I)

【旅館管理】一書是依據教育部最新公佈民國87年觀光事業科課程標準之專業科目 【 旅館管理 I、II 】之教材大綱所編著而成。全書以配合新課程標準、針對高雄餐旅管理學院等入學聯招考試為撰寫主軸,並以旅...more

Catering Sales and Convention Service

Catering Sales and Convention Service

Features:Catering and Convention Services is a new introductory text designed for students interested in a catering and ......more

Hotel Sales and Operations

Hotel Sales and Operations

This comprehensive textbook offers a real world approach to hotel sales and operations. It goes beyond the theoretical i......more

The World of Super Service

The World of Super Service

An instantly accessible guide to creating good service and achieving success from service , responding to a widespread ......more

Hospitality World : an Introduction

Hospitality World : an Introduction

Hospitality World! Harold E. Lane and Denise Dupr? Take a vacation from textbook doldrums. Travel around the globe for a......more

Introduction to Professional Foodservice

Introduction to Professional Foodservice

One unique feature which sets this book apart from every other introduction to the basics of foodservice management its ......more

The Hotel and Restaurant Business, 6/e

The Hotel and Restaurant Business, 6/e

The Hotel and Restaurant Business Sixth Edition Donald E. Lundberg Completely updated to cover current trends and condit......more

Contact : Customer Service in the Hospitality and Tourism Industry

Contact : Customer Service in the Hospitality and Tourism Industry

For courses in sales and marketing in hospitality/travel, tourism, and customer service, this book discusses specificall......more

How to Research and Write a Thesis in Hospitality and Tourism

How to Research and Write a Thesis in Hospitality and Tourism

A comprehensive guide to academic research methods that focuses on two of the world’s fastest growing industries… As tou......more

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