If the goods in the order are our stock in hand, the shipment of orders from overseas home delivery will be in 1-3 days(clearance time is not included).

If you choose to pick up your goods at 7-11 stores in Hong Kong, Macao, Singapore and Malaysia, the parcel will be delivered to that store and a message will be sent to you.

If items cannot be sent overseas, we will make a footnote on the merchandise page and the shopping cart.

We only accept “Credit Card online payment, ATM transfer (TWD), Line Pay, Unionpay Card, Alipay for overseas order right now.

We currently accept credit card of VISA, Master Card, and JCB. Moreover, we accept China Unionpay Card online payment.

※If overseas member use ATM transfer to effect payment to pay for the goods, then he needs to have a chip card and install a card reader to link to web ATM payment. Please refer to “The instruction of Taiwan bank web ATM” for the operation method.

※The price of the goods and shipping fees on our website is in TWD. Actual payments or refunds are subject to exchange rates at the current rate. We suggest you to make an inquiry to your bank.

After the goods are sent, you can check your tracking number in My Account, and we will send you a shipping notice to the E-mail box that you write down on the order. In that notice a name of the shipping company and a delivery number will be enclosed so you can track your parcel with that number on the website of the shipping company.

Our members have the rights and interests of hesitation period of 10 days beginning from the goods arrival in accordance with the Consumer Protection Act. However, the hesitation period is not a trial period. Therefore, the goods you return must be in a brand new state and have a complete packaging. You must keep the completeness of the bodies of the goods, accessories, gifts, guarantees, original packaging and all other attached document and information, and you cannot lose any accessories or destroy the outer box. If the product you bought are computer software, game discs, CD, VCD, DVD, food, supplies, personal hygiene product, and etc. which cannot be back to the original, please do not open it before you make a decision of product return.

Return the goods：Please choose EMS when you return the product and pay for the postage to send the goods to the designated place. If we do not receive the goods, or the goods or the packaging is damaged or missing, which can have an impact on your interest of return, thus we will deduct some amount of expense for the restoring of the product according to the extent of damage.

Refund：After 7 days or so we have received the goods you returned, we will make a refund to your Credit Card/Unionpay Card or bank account. The actual receipt time will depend on the bank operation. On the day of refund, we will send you an E-mail notice.