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新加坡門店取貨 相關問題

為什麼無法選擇新加坡門店取貨 ?Why Can’t I Choose Store Pick-up of Commodities in Singapore? TOP

因POPStation-LOCKER、7-ELEVEN空間有限,若您的訂單符合以下情形,建議您改選擇海外宅配,將由博客來配合的快遞送至您指定地址。

This is due to limited space in  POPStation LOCKER and 7-ELEVEN. If your order meets the following circumstances, we suggest that you choose an overseas courier and allow Book.com to send the commodities to your designated address through the courier.

海外寄送方式相關問題 : 請參考寄送方式(海外) 相關問題

Overseas delivery related issues: Please refer to Overseas Delivery Related Issues.

■訂單金額滿6000元以上。

■訂單總重量達20公斤。

■單項商品運送方式無提供『新加坡店取』服務。

■訂單中包含無庫存或預購品項。

■18禁商品。

■ If the order amount exceeds $6,000.
■ If the total order weight has reached up to 20kg.
■ The “Singapore Store Pick-up” service does not provide single item delivery.
■ The order contains out-of-stock or pre-ordered items.
■ Age restricted products.

新加坡門店取貨服務說明 Singapore Store Pick-up Service Description TOP

若您選擇新加坡POPStation LOCKER或7-ELEVEN取貨,週一至週五中午12:00前訂購,約寄出後的2~3天到LOCKER或7-ELEVEN,請您可於收到取貨簡訊後,憑取貨密碼簡訊前往取件。(若遇台灣、新加坡國定假日及例假日、天然災害或天候因素影響航班等其他不可抗力之因素,到貨日期會自動順延)

If you choose to pick up the commodities at Singapore’s POPStation LOCKER or 7-ELEVEN, the commodities will arrive at the LOCKER or 7-ELEVEN about two to three days  if you place the order before 12:00 noon from Monday to Friday. Upon receipt of our pick-up SMS, please collect the commodities along with the pick-up SMS password. (Under the circumstances of other force majeure factors such as weekend holidays, national holidays, natural disasters or weather factors in Taiwan or Singapore that would affect the flights, the arrival date will be automatically extended)
 

選擇 POPStation- LOCKER取貨:商品寄送至訂單資料上的門店,您可於5日內(含例假日)憑取貨簡訊前往取件。

Commodity pick-up at POPStation- LOCKER: The commodities will be sent to the store as specified in the order sheet. You may pick up the commodities within 5 days (including the holidays) along with the pick-up SMS.

 

若您選擇新加坡7-ELEVEN取貨,商品將寄送至訂單資料上的門店,您可於收到簡訊後,2日內(含例假日)憑取貨簡訊前往取件。

If you choose to pick up the commodities at Singapore’s 7-ELEVEN, they will be delivered to the store as specified in the order sheet. Upon receipt of our pick-up SMS, you may collect them within 2 days (including holidays) along with the pick-up SMS.

 

特別留意:

1. 因新加坡門店有取件包裹的大小限制,若您的包裹材積過大,將無法於LOCKER或7-ELEVEN取件,我們將有專人與您聯繫處理。

2. 因門店包裹儲放空間有限,若超過取貨期限未取,選擇POPStation者包裹將退回GPO,請您收到通知後,再前往取件。

3. 若您的包裹已於出貨作業,將無法取消。另外,包裹若未按時領取而退回博客來,郵資將無法退回,請您審慎訂購。

Special Reminder:

1. Due to size limit of parcels in Singapore, if your parcel is too big, you will not be able to pick up the commodities at the LOCKER and 7-ELEVEN. We will otherwise contact you about this matter.

2. Due to the limited storage space in the store, if you fail to pick-up the commodities within the pick-up period, the parcel will be returned to Penjuru warehouse  if you selected it to be delivered to POPStation. Please pick up the parcel upon receipt of our notice.

3. If your parcel has already been shipped, you will not be able to cancel it. In addition, if you fail to pick up the parcel on time and it has already returned to Book.com, there is no refund of postage charge. Please beware of these matters.

結帳時找不到我要取貨的門店?Why Can’t I Find the Store Pick-up Location After Payment? TOP

若您欲選擇的門店在購物車列表中找不到,可能的狀況包括:門店空間不足、門店整修、系統設定變更、門店資料更新、新門店資料尚未建檔...等(不一定是指該門市停止營業),請先選擇其他門市。可提供的取貨地點請詳見新加坡店取地址總覽,實際開放仍需依購物車列表為主。

If you can’t find the store you selected in the shopping cart list, the possible reasons include: Insufficient store space, store is under renovation, changing of system setting, updating of store information, new store information has not been documented, etc. (it doesn’t mean that this store is closed). Please choose another store first. Please refer to Singapore Store Pick-up Addresses Overview for the available pick-up locations, but their actual opening time shown in the shopping cart list shall prevail.

新加坡門店運費計算 Store Pick-up/Delivery Charges in Singapore TOP

由於運送服務係透過國際航運運送,因應國際油價跌幅度會有加計燃油附加費的情況;而為了服務新加坡地區顧客,目前依表列收取固定運費,不另加計費用。

As the transportation service is delivered through international shipping, there will be an additional fuel surcharge in response to the fluctuation of international oil prices. To serve customers in Hong Kong and Macau, the current delivery charges are based on the following chart without additional surcharges.

※包裹計算方式:總重量<0.5kg,以1kg計算;1kg至10kg以下,不足0.5kg,以0.5kg計算,依此類推;10kg以上,不足1kg,以1kg計算。

 

收到的商品有問題?Discrepancies upon Receipt of Commodities? TOP

若您收到商品有任何問題,請您來信客服信箱詢問,我們將有專人為您處理。

If you have any questions upon receipt of THE commodities, please write to the customer service mailbox and we will serve you with our full attendance.

選擇「新加坡店取」但收到商品材積過大無法配達門市通知信 TOP

若您的訂單選擇「新加坡店取」取貨方式,但物流中心於出貨時發現商品體積過大情形無法送至新加坡門店時,我們將以Email通知您變更「海外航空寄送」(不另加任何費用)。

而您於會員專區的訂單狀態將變更為「包裹過大無法送達門市」,請您可至會員專區>訂單查詢,於該筆訂單的『訂單處理狀態』欄位點擊『變更』鈕後,於系統上回填配送資訊(收件姓名、聯絡電話、寄送地址) ,若逾期未變更,屆時將為您取消此筆訂單訂購。