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電子書、有聲書、影音.課程 相關問題

電子書、有聲書、影音.課程 相關問題

我想閱讀電子書與聆聽有聲書,可以用什麼方法使用電子書櫃呢 How do I use the e-bookshelf if want to read the e-book on Books.com.tw ? TOP

博客來電子書支援iOS、Android App閱讀,以及瀏覽器網頁版使用都可以!

 

iOS系統:支援12以上版本

Android系統:支援7.0以上版本
網頁版:支援Safari (11以上版本)、Chrome (87以上版本) 、Edge瀏覽器 (88以上版本)

 

小提醒:

1. 有聲書、影音‧課程商品:行動版網頁目前僅支援試聽、試看功能,如欲閱聽已購買的影音商品,請利用電腦PC版網頁書櫃或下載「博客來電子書App」。
2. 建議裝置需具備2G以上的 RAM,且系統版本更新至最新版本,以利您享受順暢便利的使用體驗。

 

All e-books on Books.com.tw support iOS, Android App, and browser web versions.

 

iOS system: support version 12 and above
Android system: support version 7.0 and above
Web-version: Support Safari (version 11 and above), Chrome (version 87 and above), Edge browser (version 88 and above)

 

Reminder:

Please make sure that your mobile device has more than 2G in RAM and the system must be updated to the latest version so that you can enjoy a better reading experience without internet outage.

 

我可以在不同裝置上使用博客來電子書嗎?可以同時使用幾台裝置 Can I read the e-books of Books.com.tw on different mobile devices? How many mobile devices can I use at the same time? TOP

一個博客來會員帳號可同時使用一個網頁瀏覽器及5個已綁定的行動裝置。讓您輕鬆交替使用,不必反覆登入登出。

 

Anyone with a Books.com.tw member account can use the same web browser to read e-book on 5 binding mobile devices at the same time. This way, you're able to alternate the use of your mobile devices without having to log in and log out repeatedly.

購買的電子書與雜誌,可以下載用其他的App或閱讀器看嗎 For the e-books and magazines that I have already purchased, can I download other apps or browsers to read them? TOP

目前無提供書籍檔案的下載匯出服務。於博客來網站所購買的電子書/電子雜誌必須使用博客來電子書App或博客來電子書櫃才可以閱讀。

Currently, we don't provide download and export services for the book's digital files. Any e-book/e-magazine purchased from Books.com.tw website can only be read by using Books.com.tw e-book  App or Books.com.tw e-bookshelf.

無法安裝App,我該怎麼辦 What should I do if I cannot install the app? TOP

如果您在安裝App時遇到錯誤情形,請確認您是透過裝置中內建的官方Apple App Store與GooglePlay商店下載博客來電子書App進行安裝。同時也請留意如果您使用的裝置有以下情形,也可能造成App無法正常安裝:有安裝『濾藍光』App(可請先將此App關閉後即可安裝)、裝置容量不足(請先釋放裝置空間後安裝)、手機有刷機(建議更換裝置後再安裝)。

 

If you encounter an error when installing the App, please make sure that you downloaded the Books.com.tw e-book App through the official Apple Store or Google Play built within your mobile device. At the same time, please note that if the mobile device you are using has the following conditions, the App may not be installed normally: The "Blue Light Filter" App is installed (please turn off the App before installing), the device capacity is insufficient (please free up the device space before installing), and the mobile phone has a flash tool (please replace the device before installing).

我的App無法開啟或者閃退不能正常使用,該如何處理 What should I do if my App cannot be activated, keeps crashing, and cannot be used normally? TOP

建議您可以試著確認您的網路環境,排除訊號斷斷續續的情形,有時可能在下載App時網路不穩,導致App沒有下載完整。若仍然持續無法正常使用,建議可以先將App刪除後重新安裝。

 

Please check your network environment to stop the intermittent signal. Sometimes the Internet may be unstable when downloading the App, causing the App to be downloaded incompletely. If it still cannot be used normally, please delete the App first and then reinstall it again.

在登入App時出現「授權裝置數量已達上限」無法登入我的帳號 Why can't I log in to My Account but "the number of authorized devices has reached the upper limit" pops up instead? TOP

博客來電子書支援同時綁定5個行動裝置進行下載與閱讀。由於系統將會登錄您所使用的裝置,如遇到「授權裝置數量已達上限」的提醒訊息,您可以將手邊目前未使用的裝置進行帳號登出,或者您亦可以登入「網頁版」博客來電子書櫃,確認您目前已綁定的所有裝置,將不使用或者較舊的裝置紀錄進行刪除,即可以開放權限在新裝置上登入您的帳號進行閱讀。

 

裝置管理操作方法:
瀏覽器開啟博客來電子書櫃→設定→裝置管理→點選「垃圾桶」小圖示刪除。

 

Books.com.tw supports the downloading and reading of e-books on 5 binding mobile devices at the same time. Since the system will log in to the mobile device you are using, if you encounter a reminder message stating that "the number of authorized devices has reached the upper limit", you may log out the account of mobile devices that are currently not in use. Or you may log in to the "web version" Books.com.tw  e-bookshelf to confirm all your currently binding mobile devices, and delete the records of unused or older mobile devices. This way, you can log in to your account and read the e-books on your new mobile devices.

 

Device management:
Open the Books.com.tw e-bookshelf  on the browser → Settings → Device management → click the "trash can" icon to delete.

使用瀏覽器閱讀時,為何突然被登出 Why was I suddenly logged out when I was reading the e-book on a browser? TOP

一個博客來會員帳號同一時間只能限用單一Web瀏覽器連線登入閱讀,如果有其他Web瀏覽器連線登入,前者的閱讀權限將會被後者取代,發生前一個瀏覽器被突然登出的情形。

此外,基於閱讀安全性考量,若超過六小時未使用博客來電子書櫃,為確保網路使用安全,系統亦將自動登出。

 

A member of the Books.com.tw account can only use a single web browser to log in and read the e-book at a time. If another web browser is logged in, the reading authority for the former will be replaced by the latter, and the former browser will be logged out.

Out of the safety concern, if you do not use Books.com.tw e-bookshelf for more than 6hurs, the system will automatically log out to ensure the safety of your internet usage.

博客來電子書櫃有什麼功能 What functions does the Books.com.tw e-bookshelf have?? TOP

博客來電子書櫃為博客來會員的專屬電子書閱讀空間,您可以在此閱讀書籍,也可以管理您的藏書與閱讀筆記。

開啟博客來電子書書櫃,您可以看見幾個主功能區塊可便捷前往:
1.首頁(僅App):立即返回您最近閱讀的書籍,或者試閱推薦與免費書籍,及你感興趣的下次再買書籍!
2.書櫃:您的個人藏書皆會收納在此,可以在此管理您的書籍,編輯書單並下載書籍閱讀。
3.閱讀紀錄:您的個人閱讀筆記(劃線、書籤、閱讀心得)會完整收納在此,便於您進行一次性的瀏覽與編輯管理。
4.設定:各項裝置設定與系統資訊可在此查詢。此外,亦可以在此管理您的個人自訂書單,並將已隱藏的書籍重新還原放回書櫃。

 

Books.com.tw e-bookshelf is an exclusive e-book reading space for Books.com.tw members. You may not only read e-books here but also manage your e-book collection and reading notes. After activating your Books.com.tw e-bookshelf, you will see several main function blocks for easy access to the following:

1. Homepage (App only): return to the e-book you're reading recently, free samples recommended for you to read, and the book you may be interested in for your next purchase.

2. e-bookshelf : Your personal e-book collection will be saved here, you may manage your e-books here, edit the e-book list, and download e-books to read.
3. Reading notes: Your personal reading notes (crossed, bookmarks, reading experience) will be fully saved here, which is convenient for you to perform one-time browsing and editing here.
4. Settings: Various device settings and system information can be found here. You may also manage your personal customized book list here, and return the hidden e-books to the e-bookshelf.

訂單成立後,我要如何取消訂單 How do I cancel the order after placing the order ? TOP

電子書/雜誌提供試閱服務,購買前請務必先行試閱,確認商品符合您的需求後再行購買。

7-11取貨付款:無提供10分鐘猶豫期,恕無法取消訂單。

其他付款方式:享有10分鐘猶豫期,可於訂單成立10分鐘內可至會員專區進行訂單取消(超過時間即無法辦理);於「會員專區>交易紀錄>訂單查詢」中選擇『取消』或『預約取消』,並且從已下載電子書的裝置中將書籍刪除,則可取消該筆訂單。

 

We provide free sample reading services for our e-book/magazine members. Please make sure to read the free sample and confirm it is what you want before placing an order.

7-11 Payment upon Pick up: Since no 10-minute cooling-off period is provided, the order cannot be canceled.

Other payment methods: Since there is a 10-minute cooling-off period provided, you may go to the MY Account to cancel your order within 10 minutes after the order is placed (no waiting for the latecomers). Please select "Cancel" or "Cancel Reservation in "  MY Account> Transaction Record> Order Inquiry", and delete the e-book from the mobile device where the e-book has been downloaded to cancel the order.

我若在不同裝置上交替使用與閱讀,我的閱讀進度與紀錄會同步嗎 If I read the e-book alternately on different mobile devices, will my reading progress and records be synchronized? TOP

會的。博客來電子書提供您跨裝置的雲端閱讀紀錄同步,只要您登入會員帳號,於網路連線時,將為您主動同步紀錄在不同裝置上的書籍清單、閱讀進度與筆記。同時,您也可以於App設定→點選同步按鈕來立即更新,確保您的資料維持在最即時的狀態!

 

Yes. Books.com.tw keeps your reading records of the e-books on different devices synchronized. As long as you log in to the member account, the system will automatically synchronize the book list, reading progress, and notes on different devices for you when connected to the Internet. At the same time, you may also click the sync button in the App settings to ensure that your data is up to date.

我的書櫃中有什麼 What can I find in my e-bookshelf?我可以怎麼瀏覽並找到我想看的書 How can I browse and search for the book I want to read? TOP

「書櫃」為收藏您擁有的書籍的專屬空間,包含您所有已購買的書籍、領用的免費書以及收藏的試閱本。可以透過以下方法瀏覽:

1.切換至單一書籍品類書櫃或書單:

App:點選底部導覽列的書櫃→點開上方下拉選單→即可點選想前往的指定書單或書籍品類瀏覽
Web網頁 桌機版:點選上方導覽列的書櫃→您的書單與書籍品類書櫃將顯示於畫面左側,可直接點選瀏覽
Web網頁 行動裝置版:點選畫面左上角「≡」開啟導覽面板→點選書櫃→您的書單與書籍品類書櫃將顯示在下方,可直接點選瀏覽

2.排序功能:書單畫面上方點選排序按鈕,可以使用最近閱讀/購買時間/書名等方式調整您的書籍顯示。

3.篩選功能:書單畫面上方點選篩選按鈕,可以篩選您已購買的書籍/已完讀/尚未加入書單的指定書籍,於單一書籍品類書櫃,您還可以使用書籍內容分類篩選。

4.書封瀏覽/圖文瀏覽模式:書單畫面右上方有個小按鈕可左右切換,選擇便於一次瀏覽多本書的書封瀏覽模式;或者有詳細書籍資訊的圖文瀏覽模式。

5.搜尋找書:於App書櫃畫面點選右上角的放大鏡圖示,或者使用網頁版,於書櫃下方的搜尋框中輸入關鍵字,即可直接開始搜索。

 

"e-bookshelf" is an exclusive space for you to save your books, including all the e-books you have purchased, the free e-books you have received, and the free samples you have collected. You may browse through the following methods:

1. Switch to the e-bookshelf or book list of a single book category:
App: Click on the e-bookshelf in the navigation bar at the bottom → click on the drop-down menu at the top → you may click on the specific book list or book category you want to browse

Web page Desktop version: Click on the   e-bookshelf  in the navigation bar at the top → your book list and  e-bookshelf will be displayed on the left side of the screen, and you may click to browse them directly

Web page Mobile version: Click "≡" on the upper left corner of the screen to open the navigation panel → click the  e-bookshelf → your book list and  e-bookshelf of a single book category will be displayed below, and you may click to browse them directly

2. Sorting function: Click the sorting button at the top of the book list screen, so that you can adjust the display of your books by the most recently read/most recently purchased/book title, etc.

3. Filter function: Click the filter button at the top of the book list screen to filter the books you have purchased/read/not yet added to the book list. In the e-bookshelf for a single book category, you may also use the book content filter for the purpose of classification.

4. Book cover/graphic & text browsing mode: A small button is made available on the upper-right corner of the book list screen to switch between left and right, making it easier for the member to browse several book covers at a time. Graphic & text browsing mode with detailed book information is also made available.

5. Search for books: Click the magnifying glass icon in the upper right corner of the  e-bookshelf   screen. Or use the web version and enter keywords in the search engine under the   e-bookshelf    to start searching directly.

 

 

我的書櫃裡書籍越來越多,有什麼工具可以讓我整理 There are more and more e-books in my e-bookshelf . What tools are there for me to organize the e-books? TOP

「書櫃」裡提供以下方式讓您便利管理藏書:

試閱書限定功能
1.從書櫃中刪除:您已經試讀過的試閱本,可以選擇將之從書櫃中刪除,我們將為您刪除App中的本機檔案,並從您的個人書櫃中刪除。請留意如果使用此功能,未來若想再讀一次,得請您重新收藏試閱本。
2.加入下次再買清單(限App):試閱過後覺得好喜歡,加入下次再買,可在博客來網站會員專區裡輕鬆找到它,便於您購買。

 

購買或領用之免費書限定功能:
1.標記為完讀:為你紀錄每個抵達的終點,還可以利用篩選功能一次檢視您已完讀過的所有書籍!
2.從裝置中刪除(限App):刪除裝置中以下載的書籍檔案,釋放您的裝置空間。若想閱讀,得請您重新下載。
3.加入自訂書單:將書籍加入您已建立的自訂書單,使用方法請參考下方更多說明。
4.從書櫃中隱藏:一鍵輕鬆隱藏不想再看到的書籍,給您清爽的書櫃。使用方法請參考下方更多說明。

 

With great convenience, thee- e-bookshelf fallows you to manage your book collection through the following methods:
Functions for free sample
1. Remove from the  e-bookshelf : If you have already read the free sample, you may choose to remove it from your e-bookshelf. We will delete the local files in the App for you and remove the free sample from your personal  e-bookshelf. Please note that if you want to read it again in the future after using this function, you will have to recollect the free sample once again.
2. Add to the list for next purchase (for App only): If you like the book after you read the free sample, please add it to the list for your next purchase so that you can find and purchase it with ease from the MY Account on the Books.com.tw website.

Functions for purchasing or collecting free books:
1. Mark as already read: record every milestone you have reached and filter out all the books you have read at a time!
2. Remove from your mobile device (for App only): Delete the downloaded book files to free up space on your device. If you want to read it, you have to download it again.
3. Add to custom book list: add e-books to the customized book list you have created. Please refer to the following for more instructions.
4. Hide the book in your  e-bookshelf: hide all the books you're not interested in with a click to free up space for your e-bookshelf. Please refer to the following for more instructions.

我可以照自己的方式將書籍分類整理嗎 Can I sort the books in my own way?自訂書單如何使用How do I use the customized book list? TOP

可以的,您可以使用書櫃的「自訂書單」功能,建立指定書單後,將書櫃中的藏書設定至書單中,即可以前往書單瀏覽。支援高達20個自訂書單,一本書可以重複加入不同書單,不論管理分類,或制定閱讀計畫都好方便!

自訂書單使用方式:
1. 新增書單:
App:點選底部導覽列的設定→書單管理→點選「新增書單」,輸入名稱即可。
Web網頁版:點選書櫃→於您的書籍品類書櫃下方有「新增書單」按鈕,點選輸入名稱後即可。

2.將書籍加入指定書單:
於書櫃(全部/單一書籍品類書櫃皆可操作),點選單本書籍的「︙」,或使用書單上方「編輯」鈕一次勾選多本操作,即可將所選擇的書籍加入書單。

3. 編輯書單名稱/刪除書單/調整書單顯示排序(限App):
App:點選底部導覽列的設定→書單管理。
Web網頁版:點選書櫃→於您的書籍品類書櫃下方有一個小齒輪圖示按鈕,點選即可開啟書單管理功能,進行書單命名與刪除。

 

Yes. You may use the "Customized Booklist" function in the e-bookshelf to create a customized booklist. Next, add the e-books from your e-bookshelf→to the booklist so that you can browse them in the booklist. The function supports up to 20 customized booklists and you may also add the same book to different booklists repeatedly, which is really convenient in terms of book collection management and reading plan making.

How to use the customized booklist:
1. New booklist:
App: Click Settings in the navigation bar at the bottom → Booklist Management → Click "Create Booklist" and enter the title.
Web page version: Click the e-bookshelf → there is a "Create Booklist" button under your e-bookshelf for a single book category, click and enter the title.

2. Add e-books to the designated booklist:
For e-bookshelf (for all/single book category), click the "︙" of a single book, or use the "Edit" button at the top of the booklist to select multiple books at a time and add them to the booklist.

3. Edit booklist title/delete booklist/adjust the display order of the booklist (for App only):
App: Click Settings in the navigation bar at the bottom→Booklist Management.
Web page version: click e-bookshelf → find a small gear icon under your e-bookshelf for the single book category → click it to activate the booklist management function to name and delete the booklist.

書櫃裡有些我不想再看的書,可以將它們收起來不顯示嗎 There are some e-books in the e-bookshelf that I don't want to read anymore. Can the system put them away without showing t? TOP

沒問題!請您使用「從書櫃中隱藏」功能。

操作方式為:前往個人書櫃→點選單本書籍的「︙」→使用「從書櫃中隱藏」功能。當書籍設定為隱藏後,將停止將書本同步於您的不同裝置。開啟書櫃時,將不會再看見此書。此功能僅是將您的書籍收納隱藏,並不會將之刪除,有需要時您仍可以輕鬆找回。不用擔心書籍遺失。

若想把已隱藏的書籍重新放回個人書櫃,請您前往設定→隱藏書設定。即可進行操作。

 

No problem! Just use the "hide from e-bookshelf" function with the following methods: go to the personal  e-bookshelf→ click the "︙" of the single book → use the "hide from the  e-bookshelf" function. When the book is set to hidden, the system will stop syncing the book on your different devices and you will no longer see this book when you open the e-bookshelf. Since the function is only to hide your books without removing them, you can still retrieve them easily when you need them, without worrying about losing your books.

If you want to put the hidden books back into your personal  e-bookshelf, please go to Settings→Hidden e-book Settings.

有些書籍不想被別人看見,有什麼方法可以上鎖嗎 There are some books that I don't want others to see. Is there any way to hide it from the public? TOP

可以的,這時候請您使用書櫃中的「密碼書單」,為您打造專屬密密空間。

使用方式:與個人書櫃中選擇書籍→透過單本書籍的「︙」或者書櫃上方「編輯」鈕一次選擇多本→選擇「加入自訂書單」→選擇「密碼書單」即可加入!請留意書籍一旦加入密碼書單後,將從您的書櫃、其他自訂書單中隱藏,只能由密碼書單瀏覽,利用搜尋功能也找不到書籍喔!

當您將書籍加入書單後,若想開啟密碼書單,將要求您設定一組指定密碼,設定完成後每次進入都須輸入驗證。如果忘記或者想修改密碼,可以前往「書單管理」寄送密碼重設信函至您的會員帳號所註冊的信箱。

 

Yes, please use the "Password booklist" in the  e-bookshelf to create an exclusive secret space for you.

How to use: Select the e-book from your personal  e-bookshelf→select a single e-book through "︙" or multiple books at once through the "edit" button at the top of the  e-bookshelf→select "add to customized e-booklist"→ select "password booklist". Please note that once a book is added to the password booklist, it will be hidden from your e-bookshelf and other customized booklists. It may only be browsed by the password booklist. And you may not find books even if you use the search engine.

After you add the book to the booklist, if you want to unlock the password booklist, you will have to set a series of specified passwords. After the setting is done, you must enter the passwords for verification every time you access. If you forget or want to change your password, you may go to "Booklist Management" and send a password reset letter to the mailbox registered on your member account.

使用電子書櫃遇到問題,我可以如何回報尋求協助呢 How can I report a problem found when using the e-bookshelf? TOP

遇到任何使用問題無法排除,您可以聯繫博客來客服中心,提供您的相關資訊,將由專人為您盡速確認與處理。

您可以透過以下方式迅速聯繫我們:
於App或網頁版電子書櫃,點選「設定」→聯絡我們→透過電話/線上客服/客服信箱(選擇「電子書相關問題」),聯繫客服中心為您服務。

小提醒:聯繫客服中心時,如果可以提供以下資訊,將有助於團隊為您更快速地確認問題!
1. 您的會員帳號
2. 您的App版本:資訊顯示於設定→App資訊→版本號碼
3. 您所使用者裝置型號與作業系統版本
4. 發生問題的書籍名稱與問題說明
5. 截圖錯誤畫面,或錄影您的操作步驟

 

If you face any problems that cannot be ruled out while using the  e-bookshelf, you may contact the Books.com.tw customer service center and provide relevant information so that a dedicated person will be at your service as soon as possible.

You may quickly contact us through the following methods:
In the App or web version of the  e-bookshelf, click "Settings" → Contact Us → Contact the customer service center via phone/online customer service/customer mailbox (select "e-book-related questions").

Reminder: If you can provide the following information when contacting the customer service center, it will help the team confirm the problem for you more quickly!
1. Your member account
2. Your App version: the information is displayed in Settings→App Information→Version Number
3. Your device model and operating system+version
4. The name of the book where the problem occurred and the description of the problem
5. Take a screenshot of the error screen or video-record the steps you took

為什麼我在書櫃裡找不到我的書 Why can't I find my book in the e-bookshelf? TOP

當您沒有在書櫃中找到您的書籍,請您前往設定→同步,將最新的個人帳號資訊同步至您的裝置。同時可以檢查您的書籍是否被加入密碼書單,或設定為隱藏,使得您的書籍未顯示在書櫃書單中。

When you cannot find your books in the  e-bookshelf, please go to Settings→Sync to update the latest personal account information on your mobile device. At the same time, you may also check whether your e-books are added to the password booklist or set to hide so that your books cannot be displayed on the e-bookshelf booklist.

為什麼開書會出現「格式錯誤」或「書籍無法開啟」的錯誤訊息 Why do the error messages like "format error" or "book cannot be opened" appear when I try to open a book? TOP

使用WEB書櫃時出現「格式錯誤」或「書籍無法開啟」訊息,請確認您是否有安裝防毒軟體,若有安裝,請先將博客來相關網域加入白名單: 「*.books.com.tw」,再行嘗試,若有問題請再連絡客服人員

 

If a "format error" or "book cannot be opened" message appears when using the WEB  bookshelf, please make sure whether or not you have the antivirus software installed. If it is installed, please add the relevant domain of Books.com.tw to the whitelist: "*.books.com.tw", and then try again. If there are still problems unsolved, please contact our customer service staff. Thank you!

我的書籍或雜誌一直無法下載,該如何排除問題 What should I do if I cannot download my e-books or magazines? TOP

當您遇到書籍檔案無法下載,請您確認目前的網路環境是否正常,若在網路訊號不穩時,可能造成下載進度遺失。

此外,如果您所使用的為iOS系統的裝置,請於下載時停留於App等候下載完成,勿將App收至背景與進入瑣屏狀態,也可以降低錯誤情形的發生。

 

When you encounter book files that cannot be downloaded, please confirm whether the current network environment is normal. If the network signal is unstable, the download progress may be interrupted. In addition, if you are using an iOS device, please stay in the App while downloading and wait until the download completes. Do not put the App in the background or enter the lock screen state to reduce the ocurrence of an error.

如何確認我的書籍是EPUB流動版型,還是固定版型 How do I confirm whether my book is EPUB mobile version or fixed version? TOP

確認您的書籍檔案格式,可參考以下方法:

透過博客來網站的書籍商品資訊頁:
1. 瀏覽書籍商品封面圖下方圖示「適合手機、平板」:EPUB流動版型、「適合平板」:EPUB固定版型
2. 瀏覽網頁下方「詳細資料」→「檔案格式」

透過博客來電子書櫃:
於您的書櫃中→使用「圖文模式」瀏覽→「格式」

 

To confirm the format of your book file, you may refer to the following methods:
Through the book product information page on the Books.com.tw website:
1. Browse the icon below the image of the book cover "Suitable for mobile phones and tablets": EPUB mobile version, "Suitable for tablets": EPUB fixed version
2. Browse "Details" at the bottom of the page→"File Format"
Through Books.com.tw e-bookshelf:
In your e-bookshelf → use "graphic & context mode" to browse → "format"

如何確認我的書籍是EPUB流動版型,還是固定版型? TOP

確認您的書籍檔案格式,可參考以下方法:

 

1.透過博客來網站的書籍商品資訊頁:
   瀏覽書籍商品封面圖下方圖示「適合手機、平板」:EPUB流動版型

                                                   「適合平板」:EPUB固定版型
2. 瀏覽網頁下方「詳細資料」→「檔案格式」

3. 透過博客來電子書櫃:
    於您的書櫃中→使用「圖文模式」瀏覽→「格式」

EPUB流動版型、固定版型的功能上有什麼不同之處 What are the functional differences between EPUB mobile version and fixed version? TOP

流動版型的書籍可使用較多自訂版面功能,例如字體、字級、行距等,同時可框選指定文字段落劃線註記。

固定版型的書籍無法做排版的調整及劃線,但仍然可以在頁面標記書籤並且書寫筆記。以及使用指定翻頁方向,縮圖瀏覽等功能。

 

The mobile version of the book provides more customized layout features such as font, Q, leading, etc., as well as the marking of designated texts or paragraphs that have been selected.
The fixed version of the book cannot be adjusted or lined. However, you can still insert bookmarks, write notes on the page, turn the pages according to the specified direction, and browse the thumbnails, etc.

什麼是TTS語音朗讀服務,我要如何知道書籍有無此功能呢 What is Text to Speech (TTS) voice reading service and how do I know if the book comes with this function? TOP

「TTS語音朗讀」使用您行動裝置的系統語音朗讀,於EPUB流動版型書籍為您逐字朗讀書籍文字。是否能開放此功能,取決於出版社與授權方的議定。如果書籍獲得出版社授權許可,您即可利用App於閱讀時,點選工具列右下方的耳機按鈕,啟用朗讀功能。

想確認書籍是否提供TTS語音朗讀服務,您可以於網站書籍的商品頁下方「詳細資料:TTS語音朗讀功能」查詢。

※本系統提供之TTS服務並無法完全取代有聲書,且出版社授權開放TTS功能亦可能因版權管理政策而隨時調整,購買前請務必事先確認您的需求再行訂購。

 

"Text to Speech (TTS) reading service" uses the system voice reading on your mobile device to read the text of the book word by word in EPUB mobile version. Whether this function can be activated depends on the agreement between the publisher and the licensor. If the book is authorized by the publisher, you can use the app to read it and click the headset button on the lower-right corner of the toolbar to activate the reading function.

To confirm whether a book comes with a Text to Speech (TTS) reading service, you may check "Details: Text to Speech (TTS) reading function" at the bottom of the book product page on the website.

※The Text to Speech (TTS) reading service provided by this system cannot completely replace audiobooks. In addition, the publisher's authorization for activating the Text to Speech (TTS) reading function may also be adjusted at any time due to copyright management policies. Please confirm that the book is indeed what you need before placing your order.

要如何放大書中的圖片方便閱讀內容呢 How do I zoom in the pictures of the book to help reading the content more clearly? TOP

1. 請先判斷您的書籍為流動版型、固定版型

2. 流動版型縮放方式為:
以行動裝置閱讀(如手機、平板):請雙擊圖片,即可以雙指放大縮小圖片與移動瀏覽。
以電腦閱讀:請雙擊圖片進入圖片瀏覽模式,可以滑鼠滾輪放大縮小圖片,並用游標左右移動。

3. 固定版型縮放方式為:
以行動裝置閱讀(如手機、平板):可直接以雙指放大縮小圖片。
以電腦閱讀:可點擊畫面中央,喚出工具列,點開上方百分比控制鈕,點選指定的縮放倍數瀏覽。

 

1. Please determine whether your book is a mobile or fixed version.

2. Zoom-in/zoom-out on the mobile version:
Read on mobile devices (such as mobile phones, tablets): double-click the picture so that you can zoom in and out the picture with two fingers and move the context around.

Read on computer: After double-clicking the picture and entering the picture browsing mode, you can use the scroll wheel to zoom in and out the picture, and use the cursor to move left and right.

3. Zoom-in/zoom-out on the fixed version:
Read on mobile devices (such as mobile phones, tablets): zoom in and out the picture with two fingers.
Read on computer: You can click on the center of the screen to call up the toolbar, click on the percentage control button above, and click on the specified zoom factor to browse.

我的書籍下載後無法開啟,開啟後一片空白該如何處理 What should I do if the page is blank after downloading and opening the e-book? TOP

如果您的書籍遇到開啟即閃退,開啟後跳出檔案毀損訊息,或開啟後沒有顯示任何內容(如:黑頁、空白頁、頁碼顯示 0/0...等),可能是電子書、雜誌檔案下載失敗或未完全造成。請您返回書櫃畫面,點選書籍的「︙」→「從裝置中刪除」,將書籍檔案刪除後重新下載。

 

If your e-book keeps crashing when opened, a file damage message pops up after opening, or no content is displayed after opening (such as black pages, blank pages, page numbers display 0/0... etc.), it may be caused by a failure or incomplete download of e-books and magazine files. Please go back to the e- bookshelf screen, click "︙" of the book→"remove from device" to remove the file and download it once again.

最新的閱讀進度、筆記紀錄沒有同步至我的裝置 Why are the latest reading progress and notes not synchronized to my device。 TOP

若您遇到書籍開啟後未顯示您的最新閱讀進度,或者是部分所做過的劃線、書籤筆記等未完整同步至您的裝置,請您前往設定→同步,將您的裝置與雲端紀錄即時同步。

 

If your latest reading progress is not displayed on the screen after you open the book, or part of the bookmarks, notes, etc. that have been made are not completely synced to your device, please go to Settings→Sync to synchronize your device with cloud records in real-time.

為什麼我已經設定過的背景、字級設定,在另一個裝置上沒有同步 Why the background and Q that I have set are not synchronized to another device? TOP

閱讀版面的相關設定,如背景顏色、字級、行距、翻頁方向等,並不會同步至您的不同裝置。考量隨著不同裝置可能有不同的合適安排,閱讀模式及版面的設定值,我們會為您依照各個裝置獨立記憶您的閱讀設定。

 

The relevant settings of the reading layout, such as background color, Q, leading, page-turning direction, etc., will not be synchronized to your different devices. Considering that different devices may have different suitable arrangements, reading modes, and layout settings, the system will memorize your reading settings independently according to each device.

我的書籍有問題(顯示不完整、缺漏等),可以如何回報錯誤 How do I report the problems related to my e-books (incomplete display, missing, etc.)? TOP

若您於閱讀時發生任何問題,您可直接於閱讀畫面透過以下操作回報:

點選閱讀畫面中央喚出工具列→上方工具列「書籍章節」→簡介→問題回報,選擇問題類型「電子書相關問題」,並提供我們相關資訊→即可發信至客服中心,回報您遇到的問題。為您提供協助與服務。

小提醒:聯繫客服中心時,如果可以提供以下資訊,將有助於團隊為您更快速地確認問題!
1. 您的會員帳號
2. 您的App版本:資訊顯示於設定→App資訊→版本號碼
3. 您所使用者裝置型號與作業系統版本
4. 發生問題的書籍名稱與問題說明
5. 截圖錯誤畫面及描述操作步驟

 

If you have any problems while reading, you can report directly on the reading screen through the following instructions: Click the center of the reading screen to call up the toolbar → the "book chapters" in the toolbar above → introduction → problem report. Select the problem type "e-book related problems" and provide us with relevant information, so that a letter can be sent to the customer service center to report the problem you encountered and provide you with necessary supports and assistance.

Reminder: If you provide the following information when contacting the customer service center, it will make it easier for us to confirm your problem more efficiently:
1. Your member account
2. Your App version: the information is displayed in Settings→App Information→Version Number
3. Your device model and operating system version
4. The name of the book where the problem occurred and the description of the problem
5. Take a screenshot of the error screen and describe the steps you took

電子書、有聲書該從哪裡逛,要如何找到我想要的商品呢 How do I make a start and find the e-book that I want? TOP

想瀏覽電子書籍、有聲書與課程‧影片,請從博客來網站→全站分類→電子書/有聲書的專屬入口進入,即可以挑選您有興趣的商品!或者您也可以使用網站的搜尋功能,並使用分類篩選,挑選符合您需求的商品。

 

If you want to browse the e-books or magazines, please visit Books.com.tw website→site classification→exclusive access to e-books so that you can choose the products you're interested in. You may also use the search engine of the website and use classification filters to select the e-books that meet your needs.

我可以先試閱、試聽體驗書籍的內容,再決定要不要購買嗎 Can I read the free sample of the e-book first before deciding whether or not to buy it? TOP

可以的!我們提供兩種方式供您搶先體驗多元的數位內容。

線上網頁版:請您點選商品頁書籍封面圖下方的「試閱/試聽/試看」按鈕,即可立即開啟閱讀器閱聽內容。

收藏試閱本:若想將內容留存稍後再閱聽,請您點選商品頁書籍封面圖下方的「收藏」按鈕,我們即會將試閱本發送至您的個人電子書櫃。您可之後於書櫃開啟即可閱聽。

 

Yes. Books.com.tw provides its member with two ways to read e-books.

Free sample online: Please click the "Free Sample" button below the book cover on the product webpage to activate the reader.

Free sample collection:
If you want to save the free sample for reading later, please click the "Free Sample Collection" button below the book cover on the product webpage so that we can send the free sample to your personal  e-bookshelf. You may open the e-book in the e-bookshelf later to read it.

我想購買電子書、有聲書等數位商品,要如何購買 How do I buy an e-book?可以幫別人買嗎 Can I buy an e-book for others? TOP

購買電子書、有聲書等數位商品的方式與購買博客來網站上其他商品相同,您可於書籍的商品介紹頁的按鈕選擇您希望的結帳步驟。

點選「加入購物車」:將想購買的書籍加入購物車,稍後與其他商品一併結帳

點選「立即購買」:即刻前往結帳步驟

點選「我要送書」:前往結帳步驟,可設定您想要購買的書籍本數,結帳完成後即可進行贈書設定,將書本贈送給其他擁有博客來會員帳號的親友。詳細操作步驟可以參考「電子書贈書服務 相關問題

 

The method of purchasing e-books is the same as purchasing other products on the Books.com.tw website. You may select the checkout step you want with the button on the right side of the e-book product webpage.

Click "add to shopping cart": add the e-book you want to buy into the shopping cart, and check out later with other products

Click "Buy Now": Skip to the checkout step immediately.

Click "Send Book to Others": Go to the checkout step to set the quantity of e-books you want to buy. After the checkout is completed, you may set up the book you want to send and send the book to other relatives and friends who have the Books.com.tw member accounts. For further details, please refer to "Questions related to e-book sending service".

我買的電子書、有聲書等數位商品只能給自己看嗎 Can I only read the e-book myself ?可不可以借給其他人或是轉贈 Can't I lend it to someone else or send it to others as a gift? TOP

博客書電子書未提供個人電子書的借閱服務,一本書籍若歸戶至專屬會員帳戶,便無法進行書籍閱讀權利的移轉。

Books.com.tw doesn't provide its members with e-book lending services. Once the e-book is sent to a member's account, the member cannot pass the e-book onto someone else.

免費的書籍要如何取得呢 How do I get the free e-books? TOP

免費書籍為博客來電子書提供給會員的豐富資源,讓您不用花錢即可閱讀多樣內容,並享受電子書閱讀器的完整功能。如要領用免費書籍,可以登入您的會員帳號,並透過以下方式操作:

博客來網站:開啟「電子書/有聲書」館→免費專區。點選您有興趣的書籍,點選頁面上「免費領用」,系統即會將書本送至您的個人電子書櫃。

App:點選「首頁」→免費推薦→點選您有興趣的書籍,並點選頁面最底部「領用」,系統即會將書本送至您的個人電子書櫃。

Web網頁版:於「書櫃」→於搜尋列輸入書名、作者、出版社等關鍵字查找→於搜尋結果中切換搜尋範圍至「免費」,即可領用您感興趣的免費書籍。

 

Free e-books are a wealth of resources provided by Books.com.tw to its members, allowing you to read various contents without spending money and enjoy the full functions of an e-book reader. To claim free e-books, you may log in to your member account and do the following:

Books.com.tw Website:
Open the "e-book" library → free e-book section. Click the book you are interested in and click "Free Collection" on the webpage so that the system will send the e-book to your personal e- e-bookshelf.

App:
Click "Home" → Free e-book recommendations → Select the e-books you are interested in and click "Collect" at the bottom of the webpage so that the system will send the e-books to your personal  e-bookshelf .

Web page version:
Go to "e-bookshelf" → enter keywords such as book title, author, publisher, etc. in the search engine → switch the search target to "free" in the search results and get free e-books that you are interested in.

付款完成後,電子書、有聲書等數位商品多久會出貨 After the payment is completed, how long will it take for the e-book and magazine products be shipped? TOP

自用的電子書、有聲書、影音‧課程之數位商品,博客來於確認收到入帳款項後的10分鐘內,就會將訂購的商品送發送至您的博客來「電子書櫃」,同時您的會員 Email 信箱也會收到「電子書派送通知」。若付款完成後超過 1小時,仍未在您的「電子書櫃」收到商品,請與「博客來客服聯繫」。
 
若為預購品,於確認付款完成後,將於上市日派送至博客來電子書櫃。
 
所獲得的電子數位贈品,皆會派送至您的博客來「會員專區/電子書贈書品管理」內存放,屆時您自行領用或轉贈給親友。

 

For self-use e-books, Books.com.tw will send the e-book you ordered to your " e-bookshelf" within 10 minutes after confirming the receipt of the payment. At the same time, an "e-book delivery notice" will also be sent to your member E-mail. If you have not received the e-book in your " e-bookshelf" for more than 1 hour after the payment is completed, please contact "Books.com.tw Customer Service".

 

If it is a pre-order product, it will be delivered to the Books.com.tw  e-bookshelf on the launching date after the payment is confirmed.

 

All the digital gifts you order will be sent to your Books.com.tw " MY Account /E-Book Gift Management" so that you can either collect them for yourself or have them transferred to friends and relatives.

電子書、有聲書、影音‧課程數位商品退換貨原則 Return & Exchange Policy for the E-books TOP

電子書、有聲書、影音‧課程之數位商品已提供『試閱/試聽/試看之功能』購買後不提供10天的猶豫期,購買前請務必先行了解商品內容,確認確實有購買該項商品之需求及意願時始下單購買。

 

Since Books.com.tw provides its members with free samples without a cooling-off period of 10 days after purchase, please make sure to read the free samples and confirm that it meets your need before placing your order.

博客來電子書服務條款 TOP

一、博客來係依據本條款提供博客來電子書、有聲書、影音.課程等服務 (以下簡稱「數位內容服務」)。當會員開始使用數位內容服務時,即表示已閱讀、瞭解並同意接受本條款之所有內容,並完全接受數位內容服務現有與未來衍生的服務項目及內容。博客來公司有權於任何時間修改或變更數位內容服務條款之內容,修改後的服務條款內容將公佈網站上,博客來將不會個別通知會員,建議會員隨時注意該等修改或變更。會員於任何修改或變更後繼續使用本服務時,視為會員已閱讀、瞭解並同意接受該等修改或變更。若不同意上述的服務條款修訂或更新方式,或不接受數位內容服務條款的其他任一約定,會員應立即停止使用數位內容服務。

二、數位內容服務並不保證可運行於所有行動裝置,會員需自行準備合宜之裝置並根據裝置類型下載安裝對應之應用程式以順利使用數位內容服務。數位內容服務於IOS裝置、Android 裝置、瀏覽器平台、以及其他現有或未來可能增加之系統平台等,其所提供之功能將因運行的系統平台不同而可能產生部分體驗上的差異,會員安裝時皆需理解及接受。

三、對於每一會員可授權安裝使用數位內容服務之裝置數量,博客來有調整授權數量的權利,詳細裝置授權安裝數請參閱博客來數位內容服務使用指南

四、因數位內容服務下載檔案與連線閱讀可能產生第三方所收取之存取費用或資料傳輸費用,會員需自行負擔。

五、會員應接受數位內容服務軟體不定時發佈之更新,請會員應隨時檢查並注意此等更新資訊,以確保數位內容服務運作正常。數位內容服務會不時與博客來伺服器連線,博客來或版權擁有者可能會針對已購買之數位內容服務商品發佈錯誤訂正或增加額外功能,會員應立即接受版本更新,以確保享有電子書、有聲書、影音.課程產品的正確性。

六、會員刪除帳號後,將無法再使用數位內容服務,因數位內容服務所儲存之所有資料將全數遭刪除(包括但不限於電子書、有聲書、影音.課程內容及閱覽紀錄等)無法再提取。

七、數位內容服務之部分內容可能提供選取、複製和貼上功能,會員必須在規定之範圍內使用這些功能,並僅供個人非商業目的使用。

八、數位內容使用授權與限制:
會員使用數位內容服務支付相關費用後,在付費購買之範圍內將擁有博客來和相關版權擁有者所授權使用之非專屬權利,得在會員之裝置上下載、閱讀、使用及顯示數位內容服務商品。數位內容服務僅授權會員供個人非商業用途之方式,來閱讀、使用及顯示數位內容服務商品,除本條款明文授權外,其餘一切權利均由博客來及其授權人保留。

除了博客來數位內容服務所提供之功能外,在未獲得博客來授權或同意前,會員不得使用任何軟體或工具,試圖側錄或擷取數位內容服務商品全部或部分內容,進行公開散佈或另行存取內容副本。

如果會員有違反本條款及相關細則之情況,會員依本授權所享之權利將立即終止,博客來得不待通知即終止會員對於數位內容服務商品以及會員帳號之所有權利,且不提供退款。

九、第三方銷售或共用的限制:
會員同意不得在未經授權之情況下,將數位內容服務商品及相關權利之全部或一部份,對外公開演出、對外展示販售、租借、轉散佈、廣播、傳輸、傳播、修改、轉授權或移轉或轉讓給任何第三方。

十、安全性功能:
會員不得試圖規避、停用或破解保護任何「數位內容服務商品」或「閱讀軟體」的任何安全性功能或元件 (例如數位版權管理軟體或加密),或協助、授權或鼓勵他人為之。如果會員侵犯任何安全性功能,可能會產生民事或刑事責任。

十一、終止服務:
基於公司之運營,本數位內容服務有可能停止提供服務之全部或一部,博客來並得隨時對數位內容服務軟體提供之附加功能進行調整,會員及使用者不得因此而向博客來或與博客來相關的第三者要求任何賠償或補償。

十二、會員認知並了解數位內容服務可能因為著作權人或數位內容服務商品供應商契約之安排或侵權之糾紛,而可能有停止銷售或其他無法繼續提供服務之情事;會員同意如有前開情事發生而博客來須配合處理者,博客來可自行決定並逕行採取停止銷售、刪除檔案、停止繼續提供服務等措施,而博客來需對會員所負之最大責任,僅限於會員取得該數位內容服務商品所曾支付之對價。

十三、會員若因個人裝置設備發生故障,或其他非人為、不可抗力之因素導致數位內容服務商品檔案損毀或滅失,可重新安裝應用程式下載數位內容服務。會員於使用數位內容服務時宜自行採取防護措施,博客來對於會員因使用(或無法使用)數位內容服務而造成的損害,概不負任何賠償責任。

十四、會員認知並同意博客來數位內容服務係「非以有形媒介提供之數位內容或一經提供即為完成之線上服務」,依「通訊交易解除權合理例外情事適用準則」之規定,排除消費者保護法第十九條第一項解除權之適用。退換貨之詳細規定請參閱博客來退換貨原則

我的有聲書、影音‧課程,也和電子書一樣需要下載後才能使用嗎? TOP

有聲書、影音‧課程不需下載也可閱聽!您只需在書櫃畫面,輕點書籍封面,即可使用「線上串流」方式直接播放;如果您欲節省網路流量,或想於離線使用,請您點選書籍旁「︙」→「下載影音書籍」即可下載檔案至您的裝置。因影音商品檔案較大,建議您於網路環境較佳的時候進行下載,以避免發生錯誤。

小提醒:如您使用Android作業系統的行動裝置,請您於有聲書下載完成後,於連線狀態下先開啟書籍一次以啟用文稿功能。之後即可享受離線播放與文稿閱讀功能!

有聲書、影音‧課程播放介面提供哪些功能與輔助工具? TOP

有聲書播放介面包含以下功能:
播放倍速設定、定時關閉、文稿閱讀(依產品內容為準)、書籤標記、書籤筆記撰寫、閱讀心得

影音‧課程播放介面包含以下功能:
播放倍速設定、字幕選擇(依產品內容為準)、全螢幕觀賞模式、閱讀心得

有聲書、影音‧課程產品有包含附加檔案,購買後應該如何取得我的檔案? TOP

如果您所購買的有聲書、影音‧課程產品,有隨書提供附加檔案(PDF、講義…等)。請於購買完成後,登入會員帳號並前往「會員專區」→「影音書課程講義」,即可瀏覽您所有可供下載的檔案,下載儲存至您的裝置以使用。

為什麼離線播放時,文稿內容顯示「如欲閱讀文稿,請連線取得資訊」? TOP

如您使用Android作業系統的行動裝置,當您的有聲書已下載完成,然而在離線播放時顯示「如欲閱讀文稿,請連線取得資訊」的提示訊息,請您先重新連線一次,啟用文稿載入功能,其後不須網路連線即可瀏覽文稿內容。

小提醒:因系統限制,Android作業系統請於有聲書下載完成後,於連線狀態下先開啟書籍一次以啟用文稿功能。之後即可離線享受播放與文稿閱讀功能!

使用串流播放影音,持續顯示載入動畫,或跳出「書籍未授權」提示訊息 TOP

如果您使用串流播放有聲書、影片‧課程,開啟時持續停留在載入動畫,或顯示「書籍未授權」的提示訊息,請嘗試以下方法排除問題:
1. 確認您的網路連線是否正常,可重新連線後再次開啟書籍。
2. 確認您目前使用設備,有開啟「自動偵測與更新時間」系統功能,顯示即時、正確的時間。以利存取播放資訊。

IOS作業系統:設定→一般→日期與時間→「啟用」自動設定
Android作業系統:設定→一般管理→日期與時間→「啟用」自動偵測日期與時間