1. 7-ELEVEN取貨：可選擇到您指定的7-ELEVEN門市取貨
2. 宅配到府：將依商品材積重等因素交由不同的配送廠商安排寄送至訂單資料上填寫的收件地址，故請填寫您方便收貨的寄送地址(因包裹需簽收，故請勿填寫郵政信箱)，目前博客來配合的配送廠商有「黑貓宅急便」、「便利帶」、「皮卡物流」。

Other than the 7-11 store Payment upon Pick up is picking up the package in assigned store, we have other kinds of payment items and will go with different delivery factories we provide to deliver the products to the shipping address written in the order form based on the size and the weight of the products. So, please give the address where is convenient for us to deliver your product to you (don’t give PO Box as a shipping address due to the signature need for the package.) Recently, the delivery factories that have cooperated with books.com.tw are “Black Cat Home Delivery Co.,“Maple Logistics Express,” and “HCT Logistics Co. LTD.”

 

※若您訂購的商品為「轉廠商出貨」，商品仍將寄送至訂單資料上填寫的收件地址，並依各家廠商配合的貨運安排寄送。

※ If the product you order is Shipped by Supplier, your product will still send to the shipping address written in your order form by cooperating delivery factory of the manufacture.

選擇配送方式為：【7-ELEVEN取貨付款】

若訂單內商品都有庫存，選擇「7-ELEVEN取貨付款」並於中午12點前完成訂購，即可於隔日中午12點後至門市取貨。

The shipping methods : 7-ELEVEN store Payment upon Pick up
If the product you ordered is in stock, select 7-ELEVEN store Payment upon Pick up as the shipping method and finish your order before noon, then you can pick the package up in 7-ELEVEN store the next day after noon.

 

※部份7-ELEVEN門市無法配合此服務，請參考無法提供隔日取貨服務門市一覽表。

Some 7-ELEVEN store don’t have such service, please see the7-ELEVEN store list don’t provide the next day pick up service.

 

※更多說明請參考博客來24hr隔日取貨。

Please see books.com.tw 24hr pickup service for further information.

 

若訂單中有需要調貨的商品，將先集貨約7日左右，若屆時仍無法調齊所有商品，將把已調到的部分先出貨(部份活動商品除外)。

If your order contains the products that need to get from somewhere else, it will take us about 7 days to gather all the products you ordered together. If we cannot complete by then, we will send out the products have gathered so far (activity products excluded).

 

若選擇7-ELEVEN取貨付款，且訂單實際付款金額達700元，即可於購物流程中，可選擇我想先拿到目前已有庫存商品，其餘商品請於有庫存後再出貨即可，屆時則會於訂單成立後開始集貨，若集貨過程中無法調齊所有商品，將會優先寄出有庫存的商品，並由我們負擔分批出貨的運費。

If you choose 7-ELEVEN pick-up with payment and the actual payment amount of your order reaches NT$700, you can select the option "I want to receive the currently in-stock items first, and ship the remaining items once they are back in stock" during the checkout process. The collection of items will begin after the order is placed. If all items cannot be gathered during the collection process, the in-stock items will be shipped first, and we will cover the shipping cost for split shipments.

※若訂單包含任選促銷活動商品、滿額E-Coupon折抵或全館滿額加購品 / 贈品，同一筆訂單的活動品項將不適用於有貨先出，恕不分開出貨。若仍有問題請聯繫客服中心由人員為您處理。

 

選擇配送方式為：【 宅配到府】

若訂單內商品都有庫存，商品將於1~2個工作天內出貨，會員可於出貨後2-5天內收到。

若訂單中有需要調貨的商品，將先集貨約7日左右，若屆時仍無法調齊所有商品，將把已調到的部分先出貨(部份活動商品除外)。

The shipping methods :Delivery to Home

If the product you ordered is in stock, the product will ship out within 1-2 days and the members will receive the package 2-5 days after shipment.

If your order contains the products that need to get from somewhere else, it will take us about 7 days to gather all the products you ordered together. If we cannot complete by then, we will send out the products have gathered so far (activity products excluded).

 

※若您訂購「轉廠商出貨」的商品，商品將於訂購付款完成後一週內出貨。(特殊出貨時間請參考各商品頁說明)

If the product you order is manufacture shipment, after the payment, the products will be shipped out within 7 days. (As for the special shipment time, please see the description of product page.)

 

訂單出貨進度，請您亦可登入「會員專區」，登錄您的帳號、密碼後，在「訂單查詢」選項中，即可查詢六個月内的訂單紀錄及出貨進度。

As for the progression of order shipment, you can as well as go to the “My Account” and insert your account number and passwords. You can check your order record and shipment progress within 6 months in the “order status.”  

• 書籍(繁體書)：7~14個工作日左右。

• Books (Traditional Chinese): About 7-14 working days

   

• 簡體書：若為海外庫存商品，約21~30個工作天左右。建議將簡體書與其它商品分開下單。

• Books (Simplified Chinese): If they are overseas in-stock products, it will need about 21~ 30 working days. So, we suggest you to order the book in simplified Chinese and other products separately.

   

• 外文書：一般約14~20個工作天左右，建議把外文書與其它商品分開下單，以獲得最快的取貨速度；若為海外專案進口之外文商品，調貨時間約需1~2個月。建議將外文書與其它商品分開下單。

• Foreign book: about 14-20 working days. We suggest you to order the foreign book and other products separately to speed up the time you get your products. If the foreign products you order from special import, it will take us 30-60 days to get the products from somewhere else so we suggest you to order the foreign book and other products separately.

   

• (長期訂閱)中文雜誌：不需調貨，但發票與雜誌將分開寄出，雜誌於出刊後另行寄送。

• (Long-term reading) Chinese Magazine: no need to get from other place, but we will send the Chinese magazines and receipt to you separately. The new issue of the magazine will send to you another day.

   

• 日文、歐美雜誌及MOOK：7~14個工作日左右，但若台灣已無庫存，需由海外再進口，則時間約需3~4週。

• Japanese, USA and European Magazine and MOOK : about 7-14 working days, if they are stock-out, it will take 3-4 weeks to import them from overseas.    

   

• 影音商品(如CD、DVD...)：7~14個工作日左右；但若是海外專案進口的影音商品，調貨時間約1~2 個月。

• Video & Audio Products(such as CD, DVD …) : About 7-14 working days; however, if the audio & video products are from overseas special import, need 1-2 months to get the products from somewhere else.

   

• 百貨商品：3~10個工作日左右；轉廠商出貨的商品將由博客來寄出發票，商品約7個工作天內配送寄出。
• others：about 3-10 working days, books.com.tw will send out the receipt for the manufacturer-shipping products and will ship out within 7 working days.

 

※若您訂的商品無法於正常期限內出貨(例如：書籍正值出版社再版印刷、供應商缺貨...等)，我們將以e-mail通知您調貨狀況，如商品無法順利出貨或缺貨，為避免您久候商品，也將主動通知您並取消該品項。

※ If we cannot ship out your ordered products in normal period (such as the book is reprinting in the publisher, the supplier is out of stock, etc.) We will inform you our progress of getting the products from somewhere else, such as we cannot ship out the product or the product is out of stock, etc. To avoid you wait the product for long time, we will inform you the situation and cancel such product for you.

※海外進口商品，受各國疫情政策影響，到貨恐有延遲，建議與其它商品分開下單訂購，避免等待時間過長。

目前尚無法由會員指定包裹的寄送日期及配送廠商。國內由博客來出貨之包裹，可於訂購時指定出貨時段，請於訂購步驟「收件人資訊」可選擇不限時、上午(08:00~13:00)、下午(14:00~18:00)。

Recently, the members cannot assign certain arrival date and delivery factory for the order, but They can decide the time period your want to receive the package books.com.tw shipped out in domestic while ordering. Please go to order precedure "Recipient Information" to select the time period you want to get your package either at anytime,  in the morning (8:00-13:00)and  afternoon(14:00-18:00).

商品出貨後，即無法修改寄送地址、收件人等資料。若您原本的地址無法成功投遞，包裹將會被退回博客來，並以e-mail方式通知會員。

After the goods are delivered, it is impossible to change the name and address of receiver, and if it cannot be delivered to your original address successfully, the goods will be returned to Book.com and the member will be notified by email.

當您選擇 7-ELEVEN 取貨付款，且訂單實際付款金額達 700 元以上，並包含需調貨的商品時，您可以在購物流程中選擇以下兩種方式：

1. 先拿到目前有庫存的商品，其餘商品則於到貨後再寄送。
2. 等候所有商品到齊後一次出貨（短效期商品除外），待所有商品全數到貨後安排寄送。
若您選擇先拿到有庫存的商品，我們將於訂單成立後開始集貨。若集貨過程中無法調齊所有商品，將會優先寄出有庫存的商品，並由我們負擔分批出貨的運費。

 

※若訂單包含任選促銷活動商品、滿額E-Coupon折抵或全館滿額加購品 / 贈品，同一筆訂單的活動品項將不適用於有貨先出，恕不分開出貨。若仍有問題請聯繫客服中心由人員為您處理。

由於目前的出貨流程非常迅速，若您訂購的商品皆為有庫存商品，訂單完成後會立即安排出貨，因此無法指定延後出貨日期。若您的訂單尚未出貨且處於調貨中，您可在此期間聯繫客服中心，由客服人員協助確認並處理相關事宜。

※ 溫馨提醒：

延後出貨：至多可依您的申請日，將出貨日期延後 15 天。此外，倘若商品因保存期限或限量供應等原因，博客來仍保留有貨先出之權利。

依據「民用航空危險物品空運管理辦法」相關規定，凡屬危險物品九大類之貨物，例如:液體類、膠狀類、噴劑、壓力罐、氧化物質、毒性物質、磁性物質、電池或其它可經由人為操作後，可能影響飛航安全之物品…等，或是任何在正常環境下的運輸過程中容易爆炸、危險反應、產生易燃或危險高溫、危險毒氣、腐蝕性或可燃性氣體、蒸氣等物質，任何情況下皆禁止以航空器運輸。

為避免您的商品因此問題導致被扣留而無法如期收到商品或造成罰鍰，專櫃美妝、醫美開架、美體保健多數類別商品，及創意生活、手錶飾品、美食、3C、家電部份類別商品將不提供寄送離島之服務，不可寄送離島之商品以及可寄送離島的區域，請依商品頁標示為準。

 

您亦可參考交通部民用航空局「飛航安全」規定。

 

According to the regulation of「The management measures for Transporting Air Dangerous Goods  in CIVIL AERONAUTICS (民用航空危險物品空運管理辦法)」, the products belongs to  9 categories of dangerous goods, such like liquid, gelatinous, spray, pressure tank, oxide, toxicn material, magnetic material, battery or other items that will have impact on flight safety after human operation, or  the materials that are easy to explode, have dangerous reaction, enable to produce  the  flammable or high temperature and dangerous gas and corrisive or flammable gas and steams during the transit in normal environment; therefore, in any circumstances they are not allowed to be transported by the flights.                           
To get your products on time and  avoid the detention or paying the fine happened to your products due to the problems mentioned  above, we won't ship out the following items to off-shore island: the products related to the cosmetics (專櫃彩妝), open-shelf type medical beauty products(醫美開架), bodywork and health care; that of in the categories of creative life, watch and accessories, gourmet food, 3C, and  home appliances. As to other products that won't be shipped out to offshore island, please refer to the product page description.

You can take the regulation of " Aviation safety" from then CIVIL AERONAUTICS ADMINISTRATION

我們提供會員儲存五組常用收件資訊，方便您於結帳流程中選用，若要設定常用收件資訊，請您至「會員專區」下方「各項設定/維護」中選擇「常用門市、收件資訊」。

We have 5 commonly used incoming information  for our members to use in your payment process. To set your commonly used incoming information, please go to " My account" and select "frequently used store and receiver's information" in the "Setting/repair."  

選擇「新增常用國內收件地址」新增選單，最多可加入5個國內常用地址。

Select " frequently used receiver's domestic," 5 shipping addresses at most.

 

您還可設定編輯順序，於訂購時，將優先選用編輯順序第一順位的常用地址。若未設定編輯順序，或設定順序相同時，將優先選用您先新增選單的地址。

You can as well as set up  the sequence of the shipping addresses so that you can select your first prioirty shipping address to delilver the commodity you ordered. If you don't  set up their sequences or those of in the same sequence, then the system will select the first shipping address you add in.

 

設定完成後請記得選擇「儲存變更」才算完成選單異動。

To complete the changes of the  please make sure to save it after set up your pick-up stores.  

若您要移除選單中的收件地址，請勾選「移除」後再選擇「儲存變更」即可。

To remove the shipping address you add in the menu, you can check  "Remove" and then choose "Save Changes" to  complete it.