Generally, for parcels sent to China, Hong Kong, and Macau, the distribution vendors that Book Your Life cooperates with include Yunda Express, DHL, DPEX, FedEx, Blue Sky, Express Shipment Tracking (EMS), UCE... etc. For parcels sent to other regions, DHL or Express Shipment Tracking (EMS) may be used.
If the goods in the order are in stock of Book Your Life, the goods will be shipped within 1-3 working days (excluding customs inspection). Please refer to the following table for the number of days of delivery:
Not all products on the Books.com.tw website can be sent overseas. Products that cannot be sold overseas will also be indicated on the product page and shopping cart.
In addition, you may also use the computer version of the search engine to narrow down the search result and quickly confirm whether or not the searched product can be sent to overseas regions (available in Hong Kong and Macau stores, overseas home delivery). Please refer to the following picture:
According to the relevant regulations of "Regulations Governing the Safe Transport of Dangerous Goods by Air", all 9 classes of dangerous goods are prohibited from being transported by aircraft under any circumstances. For example, liquids, gels, sprays, high-pressure cylinders, oxidizing substances, toxic substances, magnetic substances, batteries or other items that may affect flight safety after the manual operation... etc., or any substance that is prone to explosion, dangerous reaction, flammable or dangerous high temperature, dangerous poisonous gas, corrosive or flammable gas, vapor, etc. during transportation in a normal environment.
In order to prevent the goods from being detained due to these problems, which leads to a failure in receiving the goods on time or causing fines, most types of products such as cosmetics, medical beauty, and body care products, as well as arts & creative, watch accessories, gourmet food, 3C, and home appliances, are temporarily not available for shipping overseas. For related instructions, please refer to Civil Aeronautics Administration, MOTC's regulations for "aviation safety".
After the goods are shipped, you cannot modify the delivery address, recipients, and other information. If your original address cannot be delivered successfully, the parcel will be returned to Book Your Life and the member will be notified by e-mail.
Please select the shipping area as "Overseas" when placing the order, and then fill in the local receiving information at the receiving field. Currently, orders sent to overseas areas only accept the payment methods of "Credit Card Payment Online" or "ATM Transfer".
After the goods are shipped, Books.com.tw will send a "Shipping Notice" to the E-mail address that you provided in the order information. In the shipping notification letter, the shipping vendor and shipping number will be attached so that you can track the delivery progress with this shipping number on the distribution vendor’s website.
Books (Traditional Chinese books): about 7~14 working days.
Simplified Chinese book: If it is an overseas stock product, it will take about 45 working days. It is advised to place an order separately for simplified Chinese books and other products.
Foreign language books: generally about 14~20 working days, it is recommended to place foreign documents separately from other goods to facilitate the fastest pick-up speed;
Foreign language products imported from overseas will generally take
1~2 months and it is advised to place an order separately for foreign language books and other products.
(Long Term Subscription) Chinese Magazine: No need to restock. However, the invoice and the magazine will be sent separately and the magazine will be sent separately after publication.
Japanese, European and American magazines and MOOK: about 7 to 14 working days. However, if the product is out of stock in Taiwan, the import from overseas will take about 3 to 4 weeks.
Audio-visual products (such as CDs, DVDs): about 7~14 working days; however, if they are audio-visual products imported from overseas, it takes about 1~2 months to restock the goods.
Groceries: 3~10 working days; the goods shipped by the vendor will be invoiced by Books.com.tw and the goods will be delivered within 7 working days.
※If the goods you ordered cannot be shipped within the time limit (for example, the book is being reprinted by the publisher, the supplier is out of stock... etc.), we will notify you of the order status by e-mail. If the product cannot be shipped smoothly or is out of stock, we will also proactively notify you and cancel the order to avoid wasting a long time waiting for the product.
We provide members to store five sets of commonly used parcel receiving information for your convenience in the checkout process. If you want to set the frequently used parcel receiving information, please go to the "Settings/Maintenance" under the "My account" and select "Frequently used stores, parcel receiving information".
Select "Add frequently used overseas parcel-receiving addresses" to add a new menu, and up to 5 frequently used overseas addresses can be added.
You can also set the editing order. When ordering, the frequently used address with the first editing order will be preferred. If the editing sequence is not set, or the setting sequence is the same, the address of the menu you added first will be selected first.
After setting, please remember to select "Save Changes" to complete the menu change.
If you want to remove the recipient address from the menu, please check "Remove" and then select "Save Changes".