請再次確認您的帳號密碼。會員密碼設定為8~16個字元，且須包含數字+大寫英文+小寫英文+特殊符號(不可含有空白、星號、單雙引號)，請以常使用或可能之密碼登錄試試看，並請留意需使用半形字輸入及字母大小寫。

若仍無法順利登入，請連結至「查詢帳號密碼」確認。

Please confirm your account and password again. The member password is composed of 8-12 characters with at least 2 numbers and 2 English alphabets. Please try to log in with a frequently-used or possible password and enter with halfwidth characters while also using the right upper & lower case letters. If you still cannot log in, please go to "account & password inquiry" for further confirmation.

請連結至「查詢帳號密碼」確認。

Please go to "account & password inquiry" for further confirmation.

請來函至博客來，並於來信中提供出生年月、當初登錄會員時所留的地址及連絡電話，由客服人員為您確認是否有加入會員的記錄 Please write to Books.com.tw and mention your birthday as well as the address & contact number you left when registering as a member so that our customer service staff can check your membership record for you。

此外由於博客來自2003年起為舊會員升級，若舊會員未做升級動作，目前亦無法查詢到相關資料，煩請以新會員的身份重新註冊加入會員即可購物As the older version of Books.com.tw membership has been upgraded ever since 2003, the old member who hasn't upgraded their membership will not be able to find their relevant data. Therefore, it is advised that the members register as new members so that they can sign in and start making purchases。

一個電子郵件E-mail信箱僅能申請一組博客來會員帳號，因此若會員忘記密碼，請連結至「查詢帳號密碼」查詢，不需重新申請新帳號。若仍無法查詢，請透過寫信給客服功能進行詢問，並於來信中提供姓名、出生年月、當初登錄會員時所留的地址及連絡電話，我們將儘速回覆您！

Since an e-mail can only be used to apply for a member account, the member can go to the "account and password inquiry" if he/she forgets the password without having to reapply for a new account. If you're still unable to find your member account, you may send us an e-mail specifying the name, birthday, as well as address, contact number you left at the time of membership registration so that we can be at your service as soon as possible.