Due to limited space in the store, if your order meets the following circumstances, we suggest that you choose to pay in overseas credit card, ATM transfer or other payment methods, and Book Your Life will deliver the commodities to your designated address through the courier.
海外寄送方式相關問題 ： 請參考 寄送方式(海外) 相關問題
For overseas delivery related issues: Please refer to theOverseas Delivery Related Issues.
■ If the number of commodities purchased is large (more than 8 books).
■ If the order amount exceeds $3,000.
■The “Hong Kong/Macau Store Pick-up” service does not provide single item delivery.
■The order contains out-of-stock or pre-ordered items.
If you choose to collect the commodities at store pick-up in Hong Kong/Macau, you may pick up the commodities at the designated store at the latest 08:00 the following day if you place the order before 12:00 noon from Monday to Friday. But principally, please pick up the commodities only after you receive our pick-up SMS. (Under the circumstances of other force majeure factors such as weekend holidays, national holidays, natural disasters or weather factors in Taiwan, Hong Kong or Macau that would affect the flights, the arrival date will be automatically extended)
After the commodities have been sent to the store as specified in the order sheet, you may collect them within 3 days (including holidays) along with the pick-up SMS.
For the ordering process and shipping instructions, please refer toStore Pick-up of Commodities in Hong Kong/Macao.
1. Due to the size and weight restrictions of pick-up parcels in Hong Kong and Macau stores, if your parcel is too big, you will not be able to pick it up at the stores. We will otherwise contact you about this matter.
2. Due to the limited storage space in 7-ELEVEN stores in Hong Kong and Macao, the arrival date will be automatically postponed if there is insufficient space in the stores. Please pick up the commodities after you receive our pick-up SMS.
3. If your parcel has already been shipped, you will not be able to cancel it. In addition, if you fail to pick up the parcel on time and it has already returned to Book Your Life, there is no refund of postage charge. Please beware of these matters.
4. The store will decide to ship the commodities in order based on the commodities specified in the order sheets and the actual payment received. It is recommended that you place first priority to pay in credit card to facilitate faster payment and shipping procedures.
Due to the limited space in the stores, if a Hong Kong/Macau store in the shopping cart turns gray and has no response when clicked, it indicates that this store cannot accommodate the large capacity of parcels and so temporarily cannot provide the pick-up service. After the store can accommodate more parcels, it will be opened again. It is recommended that you choose other stores in the shopping cart.
When the shipping weight is equal or more than 4,800 gram, Hong Kong/Macao 711 is not available. You may choose SF stores or EF lockers, or Overseas Delivery to home.
● Each order is limited to 8 books
If your order has selected “Store Pick-up in Hong Kong/Macao,” but the logistics centre cannot send it to the Hong Kong/Macau store because the commodities are found to be too big, we will notify you by email to change it into “overseas air delivery” (no additional surcharge). Please write again to inform us about the recipient information, such as “rrecipient name, contact phone number, and mailing address.” The customer service staff will deal with the matter as soon as possible.