Operations Management（2版）

Ch 1 Introduction to Operations Management
Ch 2 Introduction to Processes
Ch 3 Process Analysis
Ch 4 Process Improvement
Ch 5 Process Analysis with Multiple Flows
Ch 6 Learning Curves
Ch 7 Process Interruptions
Ch 8 Lean Operations and the Toyota Production System
Ch 9 Quality and Statistical Process Control
Ch10 Introduction to Inventory Management
Ch11 Supply Chain Management
Ch12 Inventory Management with Steady Demand
Ch13 Inventory Management with Perishable Demand
Ch14 Inventory Management with Frequent Orders
Ch15 Forecasting
Ch16 Service Systems with Patient Customers
Ch17 Service Systems with Impatient Customers
Ch18 Scheduling to Prioritize Demand
Ch19 Project Management
Ch20 New Product Development