According to "The Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales" stipulated in Article 19-2 of the "Consumer Protection Act", any of the following goods that you purchased cannot be returned or exchanged once the package is opened unless it is empty or unusable. Please read the product description carefully and reconfirm that there is a need and willingness to purchase the product before placing an order. If you have any questions, please contact Books.com.tw for customer service inquiries:
Prone to corruption, short shelf life, or about to expire when the contract is terminated.
Newspapers, periodicals or magazines.
Audio-visual products or computer software that have been unwrapped by consumers.
Download software, information, and e-books.
Commodities that involve personal hygiene and have been unwrapped by consumers, such as underwear, razors, etc.
Tickets for art exhibitions and art performances.
For the aforementioned products, art exhibition tickets, art performance tickets, etc., Books.com.tw does not provide a 10-day cooling-off period. To avoid troubles and losses, consumers should carefully read the product description, confirm the product content, and make sure that there is a need and willingness to purchase before placing the order.
Books.com.tw provides a 10-day cooling-off period (including holidays, starting from the day you pick up the goods or the day when the home delivery arrives).
If you want to apply for a return or exchange, you must go to the member area to apply for a return or exchange online within 10 days after receiving the product. After packing the goods together with the "Checked Shipping Details", the receipt shall be printed from the 7-ELEVEN IBON and the shipment shall be completed at the counter within 48 hours with the use of the return code. After receiving the goods, we will handle it for you immediately.
Product shipped by vendor: Currently, only online applications for returns are available. You may refer to the instructions on how to return. If you want to exchange products due to product defects and other factors, please contact the customer service .
You may refer to the instructions for the application of product return/exchange online.
If you cannot apply for a product return or exchange online, or the volume of the returned parcel exceeds the store regulations (refer to 7-ELEVEN packaging specifications for more details), please contact the customer service.
The return application is based on the online application information
If you send back by your own postage, please check the shipping details including processing method, reason and signature for product return/exchange, and a 3-part electronic invoice. If you do not want Books.com.tw to process invoices and sales return certificates on your behalf when you order, those who handle sales returns should affix the company invoice stamp. If the handling method is not checked, it will be treated as a return.
For overseas orders, currently only defective returns can be applied online. If you apply for a product return out of your personal reasons, please send it back by yourself and the postage will not be refunded. If you want to make an exchange due to a defective product, please contact the customer service staff first (Please do not send the goods back by yourself, if you send it back by yourself, please bear the shipping cost by yourself).
We are here to remind you that:
1. The product you return must maintain the integrity of the product itself, accessories, inner and outer packaging, accessories, gifts, guarantee, original packaging, and all accompanying documents or information. Do not miss any parts or damage the original packaging. If the returned product cannot be restored to its original state, it may affect the rights to return or bear part of the cost (Please note that the cooling-off period is not a probation period). When the merchandise seal is a one-time packaging, the merchandise must be restored to its original condition when returning it. That is to say, it must be restored to the original state when you received the goods, and additional refurbishment fees will be charged based on the state of the returned goods. Please be sure to confirm the purchase requirements before opening the package.
2. Please pack the returned goods in the original carton used for delivery. If the original carton has been lost, please use another carton to enclose the goods wrapped in the original factory packaging. Do not directly paste paper or writing on the original factory packaging.
3. If the products you want to return are the ones you chose in combination with other promotional products (such as a discount price xxx for every x purchase you made), single product return is not allowed as the entire amount must be returned altogether.
4. If E-Coupon is used in the returned/exchanged goods, it will be returned according to the original expiration date.
5. If a member returns or exchanges a large number of goods after ordering, due to the trouble in the operation, Book Your Life may refuse the transaction or permanently cancel the membership according to the situation.
6. Since the returns and exchanges of some 3C and home appliance products are subject to the manufacturer's inspection, the processing time may be longer (it may take more than 2 weeks).
7. Since the unsubscribing of the magazine requires Book Your Life to confirm with the magazine publisher, please call the customer service center within ten days of the cooling period. After confirming the reason for unsubscribing with the member, the customer service staff will contact the magazine publisher about unsubscribing and reply to the member with the handling method.
8. Once the ticket is printed, it may not be reversed. Therefore, if you have any questions about the refund or exchange of the ticket sold, please contact the customer service staff. For entertainment tickets, you must apply to the Revenue Service Office for the amusement tax where the performance is located in accordance with the law. For related procedures, please refer to the ticketing instructions on the ticketing website.
9. At present, Book Your Life can only exchange items for the same item, and cannot exchange item A for item B. If you want to change to another item or size, please apply for a refund of the original product first, and then re-order the product you need.
Please note that the cooling-off period is not a probation period. If there is any disagreement after inspection of the product you received, please do not open it and use it but immediately return the product according to the return policy.
When handling returns and exchanges, certain circumstances may be deemed to have exceeded the necessary level of inspection of the goods, which will affect the exercise of your right to return or bear the cost of damage. Therefore, please read the return and exchange instructions at the bottom of the product page before placing your order.
After receiving the parcel within 10 days of the cooling-off period (including holidays), log in to the My account , click "See the complete content" under the order number in "Order Inquiry", and click the [Apply for Return/Exchange] button above
The same parcel can only be applied once
Products shipped by vendors: Currently, only online returns are available. If you want to exchange products due to product defects and other factors, please contact the customer service . After completing the online return application, if you have products shipped from different vendors and want to return, please pack them separately according to the "vendor pickup number", and write the "vendor pickup number" on the outer package. The vendor will send cooperative logistics to the designated address to collect the goods within five working days. Before submitting the application, please confirm whether the receiving information is correct, and keep the phone turned on to facilitate contact with the home delivery staff, so as not to affect the rights of pickup.
If you are unable to apply for a return or exchange online, or the volume of the returned parcel exceeds the store regulations (detailed 7-ELEVEN packaging specifications), please contact customer service.
Please pack your returned goods properly. If there are gifts and accessories with the goods, please return them together. If the returned goods cannot be restored, it may affect the return rights or bear part of the cost.
Please note that if the delivery size does not meet the requirements, the store will reject it