客服公告:反詐騙!提醒您「不碰ATM、網銀,不說信用卡資料」詳情

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退貨 相關問題

如何退貨? TOP

請於收到商品10天猶豫期內(含例假日),至會員專區線上申請退貨,並將完整商品、贈品、附件連同勾選完成的出貨明細表一併包裝妥善,憑退貨便代碼在48小時內,至7-ELEVEN ibon列印單據後,於櫃檯完成寄件。

轉廠商出貨商品:完成線上申請退貨後,若有不同廠商出貨商品欲辦理退貨,請依『廠商取件編號』分別包裝,並於外包裝手寫備註『廠商取件編號』,廠商將於五個工作天內派請配合物流前往指定地址收取商品,送出申請前請確認收件資訊是否正確,並保持電話暢通以利宅配人員聯繫,避免影響取件權益。

※若您無法於線上申請退貨,或退貨包裹材積超出門市規定(詳7-ELEVEN包裝規範),請洽詢客服人員

※退換貨申請依線上申請資訊為主。

※自行郵局寄回者,出貨明細表請勾選:處理方式_退貨、原因及簽名,三聯電子發票若您於訂購時不同意由博客來代為處理發票及銷貨退回證明單者,辦理銷退者請蓋公司發票章,若未勾選處理方式,將視同以退貨方式處理。

※國內訂單(收/取件地為臺灣),商品若已攜至國外欲辦理退換貨,自行寄回郵資將不退還,若辦理換貨,新品僅能寄送至臺灣(無法寄送海外)。建議您務必確認商品無瑕後再帶離臺灣。

※海外訂單目前僅能線上申請瑕疵退貨,若個人因素辦理退貨,自行寄回郵資將不退還,若因商品瑕疵欲辦理換貨,請先洽詢客服人員。(請勿自行將商品寄回,若自行寄回請自行負擔寄回運費)

線上申請退貨說明

收到包裹10天猶豫期(含例假日)內登入會員專區,於「訂單查詢」中的訂單編號下方點入「看完整內容」,點選上方【申請退貨/換貨】按鈕  (行動版請至「訂單查詢」中點入訂單編號申請)

※同一包裹,僅能申請一次

進入退換貨申請畫面,請勾選欲退換貨的商品、處理方式、數量及原因後,再點擊「下一步」

  • 確認退換貨明細填寫正確後,點擊「送出申請」

  • 申請成功

  • 請至「訂單查詢」查詢退貨編號,並於申請截止時間前完成寄件(您可參考7-ELEVEN退貨便說明)
  • 於7-ELEVEN門市交寄退貨便包裹後,約3~4個工作日可收到您退回的包裹,屆時將以Mail通知您
  • 提醒您,部分商品(如:3C、家電、或商品已拆封、…)因需經廠商檢測,故處理時間約需一週工作天,待廠商檢測完畢,我們將盡速為您安排換貨/退款事宜並以E-Mail方式通知您相關進度。

​※請將退換貨商品妥善包裝,如有隨商品之贈品、附件請一併退回,退回商品無法回復原狀者,恐將影響退貨權益或負擔部份費用。

※請您留意,若交寄尺寸不符規定,門市將拒收。

退貨要寄到哪裡?退貨郵資會退還嗎 Where should the returned product be shipped to? Will the postage be refunded as well? TOP

目前博客來已提供線上申請退貨服務,詳見如何退貨說明 At present, Books.com.tw has provided an online return application service. For details, please refer to the instructions on how to return the product

自行郵局掛號(或包裹)方式寄回退換貨商品者,商品寄回代墊的郵資費用將退到您在博客來的帳戶餘額內 If you go to the post office to return the products by registered mail (or parcel), the postage paid for the return of the products will be refunded to your Books.com.tw account balance.。

提醒您We are here to remind you that:

轉廠商出貨商品:目前僅提供線上申請退貨,您可參考如何退貨說明,若因商品瑕疵等因素欲辦理換貨,請洽詢客服人員 Product shipped by manufacturer: Currently, only online applications for product return are available. You may refer to the instructions on how to return the product. If you want to exchange products due to product defects, please contact our customer service staff

※票務訂單,或退貨包裹材積超出門市規定(詳7-ELEVEN包裝規範),請先洽詢客服人員,請勿自行寄回博客來  For ticket orders or return packages whose volume exceeds the store specification (see 7-ELEVEN packaging specification), please contact our customer service staff first instead of sending it back to  Books.com.tw​

※海外訂單目前僅能線上申請瑕疵退貨,若個人因素辦理退貨,自行寄回郵資將不退還,若因商品瑕疵欲辦理換貨,請先洽詢客服人員。(請勿自行將商品寄回,若自行寄回請自行負擔寄回運費)Overseasorders: Currently only online applications for the return of defective products are available. If the product is to be returned for personal reasons, the postage will not be refunded. If you want to exchange products due to product defects, please contact our customer service staff.

(Please do not send the product back by yourself or you will have to bear the shipping cost on your own).

我已經把商品寄回退款,什麼時候收得到款項 I have already sent the products back for a refund. When will I receive the payment? TOP

博客來收到您寄回的包裹後,將以e-mail與您確認,退款時間約需3-5個工作天,待退款完成,您將再收到一封退款通知。此外商品寄回代墊的郵資費用將退到您在博客來的帳戶餘額內。

提醒您,部分商品(如:3C、家電、或商品已拆封、…)因需經廠商檢測,故處理時間約需一週工作天,待廠商檢測完畢,我們將盡速為您安排換貨/退款事宜並以E-Mail方式通知您相關進度。

After receiving the package you sent back, Books.com.tw will confirm with you by e-mail. The refund will take about 3-5 working days. Once the refund is completed, you will receive another refund notification. In addition, the postage fee for returning the products will be refunded to your account balance in Books.com.tw.

We are here to remind you that since some products (such as 3C, home appliances, or products that have been unwrapped, etc.) need to be tested by the manufacturer, the processing time will take about one week. After the manufacturer's inspection is over, we will arrange the exchange/refund for you as soon as possible and notify you of the relevant progress by E-Mail.

只要在10天猶豫期內都可以退貨嗎 Can I return the product as long as it is within the cooling-off period of 10 days? TOP

依《消費者保護法》第19條第二項規定所訂定的『通訊交易解除權合理例外情事適用準則』,部份商品一經拆封,非因無內容或無法使用之狀況即無法退換貨,相關說明請您可參考「退換貨原則」。

According to "The Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales" stipulated in Article 19, Paragraph 2 of the "Consumer Protection Act", once some products are unwrapped, they cannot be returned or exchanged unless they are empty or unusable. For more instructions, please refer to the "Product Return and Exchange Policy".

退款方式 Ways of refund TOP

付款方式為「7-ELEVEN取貨付款」、「7-ELEVEN取貨ATM轉帳」、「客樂得貨到付款」、「ATM轉帳」的訂單 Orders paid by "7-ELEVEN Payment upon Pick up ", "7-ELEVEN pick up & ATM transfer", "Payment on Delivery", and "ATM transfer"
退款金額會直接退至會員帳戶餘額中。您在收到退款通知信函的三個工作日後,可登錄「會員專區」查詢到相關的退款金額 Since the amount will be directly refunded to your member account balance, you may log in to the " My Account" to check the relevant refund amount three working days after receiving the refund notification letter。

付款方式為「7-ELEVEN取貨信用卡付款」、「信用卡線上」的訂單 Orders paid by "7-ELEVEN pick up & credit card payment" or "online credit card payment"
退款金額會直接退至會員下此訂單時所使用的信用卡中。退款結果會以E-mail通知,若退款成功,一般可於下一期信用卡帳單看到此退款(依信用卡結帳週期而定) the amount will be directly refunded to the credit card used by the member when placing this order and the result will be notified by E-mail. If the refund is successful, you may see the refund in your next credit card bill (depending on the credit card billing cycle).。

付款方式為「LINE Pay」的訂單 Orders paid by "LINE Pay"

退款金額會退到您原扣款的信用卡中,一般作業時間約需7個工作天,實際款項退回時間仍需視發卡銀行作業而定;若已逾LINE Pay結帳日,款項將退到您在博客來的帳戶餘額內,您可在收到退款通知信函的三個工作日後,登錄「會員專區」查詢到相關的退款金額 the amount will be refunded to the credit card used by the member when placing this order, which generally takes 7 working days depending on the operation of the issuing bank. After passing the checkout day of LINE pay, the amount will be refunded to your account balance in  Books.com.tw. You may log in to the " My Account " to check the relevant refund amount three working days after receiving the refund notification letter.。

付款方式為「街口支付」的訂單 Orders paid by "JKOPAY"
退款金額會退到您的街口儲值帳戶或原扣款之信用卡中,一般作業時間約需2~3個工作天,屆時您可至街口APP>「我的」>「交易記錄」查看,或洽詢街口支付客服 the amount will be refunded to your JKOPAY deposit account or the credit card you used to place the order, which generally takes 2~3 working days. By then, you can go to JKOPAY APP→Personal Account→Transaction Record or contact JKOPAY customer service。

付款方式為「OPEN錢包」的訂單 Orders paid by "Open Point"
退款金額會退到您原扣款的信用卡中,一般作業時間約需2~3個工作天,您亦可至OPEN POINT APP>「會員中心」>「支付管理」>「交易紀錄」查看,而實際款項退回時間仍需視發卡銀行作業而定;若已逾OPEN錢包結帳日,款項將退到您在博客來的帳戶餘額內,您可在收到退款通知信函的三個工作日後,登錄「會員專區」查詢到相關的退款金額  the amount will be refunded to the credit card you used to place the order, which generally takes 2~3 working days. By then, you can go to OPEN POINT APP→My Account →Payment Management→Transaction Record to check it up and the actual refund time will depend on the card-issuing bank. After passing the checkout date of OPEN POINT, the amount will be refunded to your account balance in Book Your Life. You may log in to the  My Account " to check the relevant refund amount three working days after receiving the refund notification letter。

付款方式為「icash Pay」的訂單 Orders paid by "icash Pay"
退款金額會退到您的icash Pay帳戶餘額或原扣款之信用卡,一般作業時間約需2~3個工作天,屆時您可至icash Pay APP>「個人」>「交易紀錄」查詢;若已逾icash pay結帳日,款項將退到您在博客來的帳戶餘額內,您可在收到退款通知信函的三個工作日後,登錄「會員專區」查詢到相關的退款金額 the amount will be refunded to your account balance in icash pay or the credit card you used to place the order, which generally takes 2~3 working days. By then, you may go to icash Pay APP→Personal Account→Transaction Record to check it up. After passing the checkout date of icash pay, the amount will be refunded to your account balance in Book Your Life. You may log in to the "My Account " to check the relevant refund amount three working days after receiving the refund notification letter。

付款方式為「Atome」的訂單
退款金額將於您的Atome待繳金額中扣除或退到您的Atome帳戶,一般作業時間約需2~3個工作天,屆時您可至Atome APP>「帳單」查看,或洽詢Atome客服;若已逾Atome結帳日,款項將退到您在博客來的帳戶餘額內,您可於三個工作天後到會員專區中查詢。

付款方式為「悠遊付」的訂單
退款金額會退到您的悠遊付儲值帳戶或原扣款之信用卡,一般作業時間約需2~3個工作天,屆時您可至悠遊付APP>「我的」>「交易紀錄」查看,或洽詢悠遊付客服;若已逾悠遊付結帳日,款項將退到您在博客來的帳戶餘額內,您可於三個工作天後到會員專區中查詢。

 

 

 

提醒您:若商品自行寄回辦理退貨,代墊的郵資費用將退到您在博客來的帳戶餘額內 We are here to remind you that if you return the product by sending it back yourself, the postage will be sent to your account balance in  Books.com.tw 

我不想將退款保留在博客來,該如何取回? TOP

請至「會員專區」-「優惠/帳戶餘額」-「帳戶餘額」填寫相關退款帳戶資訊,一般作業時間約需7個工作天,會將您結清的帳戶金額,匯款至您所填寫的帳戶內。

當您送出新申請資料,系統會發送【博客來會員專區〔帳戶餘額結清申請通知信函〕】給您,申請成功亦會發送【博客來會員專區〔帳戶餘額結清成功通知〕】信函。

發票或退換貨聯遺失,是否仍能辦理退貨? TOP

博客來提供線上下載退換貨折讓單,您可下載後填寫寄回或傳真辦理。

可以在7-ELEVEN退貨嗎 Can I return the product at 7-ELEVEN? TOP

目前博客來提供7-ELEVEN退貨便服務,您可參考線上申請退貨/換貨說明 So far, Books.com.tw provides 7-ELEVEN with product return services. For further details, please refer to the product return/exchange instructions online

轉廠商出貨商品:目前僅提供線上申請退貨,您可參考如何退貨說明,若因商品瑕疵等因素欲辦理換貨,請洽詢客服人員 Products shipped by the manufacturer: At present, only product return application online is available. Please refer to the product return instructions and contact our customer service staff if you want to return the product due to product defects.

若您無法於線上申請退換貨、售票網訂單,或退貨包裹材積超出門市規定(詳7-ELEVEN包裝規範),請洽詢客服人員 If you're unable to return or exchange the products or ticket orders through the online application or if the product whose package exceeds the store specifications (see 7-ELEVEN packaging specifications), please contact our customer service staff

不小心拿到別人訂購的包裹,如何辦理退貨 How do I return the product if I accidentally pick up the parcel ordered by someone else? TOP

若您不小心領到他人的包裹,請先洽詢客服人員後,至客服中心下載列印「誤領包裹退款單」並將包裹寄回辦理退貨退款作業 If you accidentally pick up another person's parcel by mistake, please contact our customer service staff, download and print out the "Wrong Parcel Return Form" from the customer service center, and send back the parcel for product return.。

i cash 2.0 如何辦理退貨 How do I return the product with icash 2.0? TOP

退貨辦法 How to return the product

會員購買的商品,享有到貨十天的猶豫期(含例假日),若欲申請退貨,請洽愛金卡客服人員(電話:0800-233-888或02-26576388),並遵照以下流程完成退貨手續 Our members enjoy a ten-day cooling-off period for the product they purchase (including regular holidays). If you want to apply for a product return, please contact icash customer service at 0800-233-888 or 02-26576388 and follow the procedures provided below。

※請至全省7-ELEVEN門市拿愛金卡專用退貨信封並在信封背面勾選”其他說明註記〝博客來退貨〞Please collect the icash product return envelope from any 7-ELEVEN in Taiwan and check the option of "other" at the back of the envelop and note "Books.com.tw product return"。
※將需退貨卡片裝入信封至郵局櫃檯掛號寄出(信封已付掛號費用) Please put the product return card into the envelope and send it to the post office counter as registered mail (the registration fee has already been paid for the envelope) 。
※退貨投遞需於十天猶豫期內辦理,以郵戳為憑 Please return the product within the ten-day cooling-off period based on the postmark。

 

商品頁退/換貨說明 Instructions for product return/exchange

辦理退換貨時,商品必須是全新狀態與完整包裝(請注意保持商品本體、配件、贈品、保證書、原廠包裝及所有附隨文件或資料的完整性,切勿缺漏任何配件或損毀原廠包裝)。退回商品無法回復原狀者,恐將影響退貨權益或需負擔部分費用 When applying for a return or exchange, the product must be in a brand new condition and fully packaged (Please keep the products, accessories, gifts, guarantees, original packaging, and all accompanying documents or information intact, and do not miss any accessories or cause any damage to the original packaging). If the returned product cannot be restored to its original state, it may affect your rights to return or have you bear part of the cost。

 

 

玲廊滿藝退換貨說明 TOP

  • 藝術品基於其年代或創作材料性質,可能未能有嶄新之狀況,或是畫布邊緣帶有自然筆觸等創作痕跡,購買前請了解藝術品原作性質,並請了解該等性質並非藝術品之瑕疵。
  • 博客來提供10天的鑑賞期(含例假日),如收到藝術品後,發生與訂單內容所約定之商品品項、規格、數量不符等情形,為免爭議,建議您於拆封過程拍照及錄影存證,並請於十天鑑賞期內(包含例假包含例假日),以電子郵件附加照片為附件的方式發送到博客來客服信箱,並與客服人員聯繫(如經客服人員後續通知有必要提供錄影時,再請提供錄影內容)。 
  • 辦理退貨時,藝術品必須是收貨時狀態與完整包裝(請注意保持藝術品本體、配件、贈品、保證書、原包裝(含防護包材)及所有附隨文件或資料的完整性,切勿缺漏任何配件或損毀原包裝(含防護包材))。廠商可對藝術品進行檢查,以確認是否符合退貨條件,退回商品無法回復原狀者,恐將影響退貨權益或需負擔部分費用。