Interpersonal Skills in Organizations(ISE)(7版)

PART I: INTRAPERSONAL EFFECTIVENESS: UNDERSTANDING YOURSELF
Ch 1 Journey into Self-Awareness
Ch 2 Self-Disclosure and Trust
Ch 3 Establishing Goals Consistent with Your Values and Ethics
Ch 4 Self-Management
   
PART II: INTERPERSONAL EFFECTIVENESS: UNDERSTANDING AND WORKING WITH OTHERS
Ch 5 Understanding and Working with Diverse Others
Ch 6 Listening and Nonverbal Communication
Ch 7 Communicating Effectively
Ch 8 Persuading Individuals and Audiences
   
PART III: UNDERSTANDING AND WORKING IN TEAMS  
Ch 9 Negotiation
Ch10 Building Teams and Work Groups
Ch11 Managing Interpersonal and Organizational Conflict
Ch12 Achieving Business Results through Effective Meetings
Ch13 Facilitating Team Success
Ch14 Making Decisions and Solving Problems Creatively
   
PART IV: LEADING INDIVIDUALS AND GROUPS
Ch15 Effective and Ethical Use of Power and Influence
Ch16 Networking and Mentoring
Ch17 Coaching and Providing Feedback for Improved Performance
Ch18 Leading and Empowering Self and Others
Ch19 Project Management