12堂空服人員專業英文必修課（菊8K+寂天雲隨身聽APP）

Preface 
Plan of the Book 
Study Guide

UNIT 01 Making Reservations and Checking In訂位與登機
- Making Reservations for Customers 為顧客預訂機位
- Checking In Customers for a Flight 為顧客辦理登機
- Types of Airline Employees 航空公司的員工類型

UNIT 02 In the VIP Lounge and at the Boarding Gate在貴賓室與登機門
- Letting Customers Into the VIP Lounge 引導顧客進入貴賓室
- Assisting Passengers at the Boarding Gate 在登機門協助旅客
- Cabin Crew Members and Their Roles 機組人員與他們的角色

UNIT 03 Boarding登機
- Greeting Passengers 與旅客打招呼
- Solving Seating Problems 解決座位問題
- Service for First-Class Passengers 頭等艙的服務

UNIT 04 Preparing for Takeoff準備起飛
- Running a Safety Check 安全檢查
- Complaining About a Delay 抱怨航班延誤
- Pre-Takeoff Announcements 起飛前機上廣播

UNIT 05 After Takeoff起飛之後
- Helping Passengers Settle In 協助旅客安頓好
- Solving a Problem With a Headset 解決耳機問題
- Amenity Kits 機上過夜包

UNIT 06 Meals飛機餐膳
- Serving Meals 提供餐點
- Handling Complaints About Meals 處理餐點的抱怨
- Special Meals 特殊餐點

UNIT 07 In-Flight Sales and Documents機艙銷售與機上文件
- Assisting With In-Flight Sales 協助機艙銷售
- Providing Information on Documents 提供文件資訊
- In-Flight Sales 機艙銷售

UNIT 08 On-Board Entertainment機上娛樂
- Showing How to Use the Entertainment System 示範如何使用娛樂系列
- Dealing With Mechanical Problems 處理設備問題
- The History of In-Flight Entertainment 機上娛樂的歷史

UNIT 09 Sicknesses in the Air在飛機上身體不適
- Handling a Minor Medical Problem 處理輕微的醫療問題
- Dealing With a Major Medical Problem處理重大的醫療問題
- Emergency Procedures in the Cabin 機上的緊急程序

UNIT 10 Passenger Complaints客訴
- Handling Complaints About the Cabin Temperature 處理對於機艙溫度的抱怨
- Handling Complaints About Slow Service 處理對於服務速度緩慢的抱怨
- The Personal Touch 個人的貼心服務

UNIT 11 Preparing to Land準備降落
- Collecting Items Before Landing 在降落前收回物品
- Dealing With a Landing Delay 處理延遲降落
- Diverting a Flight 改變飛機方向

UNIT 12 Landing降落
- Helping Passengers Deplane 協助旅客下機
- Saying Goodbye 道別
- Landing Announcements 降落廣播

Answer Key & Script & Translation
Appendix: Word List