客服公告:配合政策各項服務調整說明詳情

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退換貨原則 相關問題

只要在10天鑑賞期內就都可以退貨嗎 Can I return the product as long as it is within a 10-day cooling-off period? TOP

依《消費者保護法》第19條第二項規定所訂定的『通訊交易解除權合理例外情事適用準則』,若您購買的為下方所列商品一經拆封,非因無內容或無法使用之狀況即無法退換貨。請務必詳閱商品說明並再次確認確有購買該項商品之需求及意願時始下單購買,有任何疑問並請先聯繫博客來客服詢問:

According to "The Regulations on Reasonable Matters as Exceptions to Rescind the Distance Sales" stipulated in Article 19-2 of the "Consumer Protection Act", any of the following goods that you purchased cannot be returned or exchanged once the package is opened unless it is empty or unusable. Please read the product description carefully and reconfirm that there is a need and willingness to purchase the product before placing an order. If you have any questions, please contact Books.com.tw for customer service inquiries:

 

1.易於腐敗、保存期限較短、新鮮冷凍食材或解約時即將逾期。

Prone to corruption, short shelf life, or about to expire when the contract is terminated.

 

2.客製化之商品。

Customized products.

 

3.報紙、期刊或雜誌。

Newspapers, periodicals or magazines.

 

4.經消費者拆封之影音商品或電腦軟體。

Audio-visual products or computer software that have been unwrapped by consumers.

 

5.下載版軟體、資訊及電子書。

Download software, information, and e-books.

 

6.涉及個人衛生,並經消費者拆封之商品,如:內衣褲、刮鬍刀…等。

 Commodities that involve personal hygiene and have been unwrapped by consumers, such as underwear, razors, etc.

 

7.藝文展覽票券、藝文表演票券。

Tickets for art exhibitions and art performances.

 

上述項目之商品以及藝文展覽票券、藝文表演票券等,博客來並不提供10天之猶豫期,請消費者在下單購買前應審慎詳閱商品說明並確認商品內容,確有購買之需求及意願時始下單購買,以免造成困擾及損失。

For the aforementioned products, art exhibition tickets, art performance tickets, etc., Books.com.tw does not provide a 10-day cooling-off period. To avoid troubles and losses, consumers should carefully read the product description, confirm the product content, and make sure that there is a need and willingness to purchase before placing the order.

退換貨處理原則 Return and exchange policy TOP

博客來提供10天的猶豫期(含例假日,以您至7-ELEVEN取貨或宅配送達商品當天起算)。

Books.com.tw provides a 10-day cooling-off period (including holidays, starting from the day you pick up the goods or the day when the home delivery arrives).

 

若要辦理退換貨,請務必在收到商品10日內,至會員專區線上申請退換貨,並將商品連同勾選完成的出貨明細表一併包裝妥善,憑退貨便代碼在48小時內,至7-ELEVEN ibon列印單據後,於櫃檯完成寄件。於收到商品後,會立即為您辦理。

If you want to apply for a return or exchange, you must go to the member area to apply for a return or exchange online within 10 days after receiving the product. After packing the goods together with the "Checked Shipping Details", the receipt shall be printed from the 7-ELEVEN IBON and the shipment shall be completed at the counter within 48 hours with the use of the return code. After receiving the goods, we will handle it for you immediately.

 

轉廠商出貨商品:目前僅提供線上申請退貨,您可參考如何退貨說明,若因商品瑕疵等因素欲辦理換貨,請洽詢客服人員

Product shipped by vendor: Currently, only online applications for returns are available. You may refer to the instructions on how to return. If you want to exchange products due to product defects and other factors, please contact the customer service .

 

※您可參考線上申請退貨/換貨說明,若您無法於線上申請退換貨,或退貨包裹材積超出門市規定(詳7-ELEVEN包裝規範),請洽詢客服人員

You may refer to the instructions for the application of product return/exchange online.
If you cannot apply for a product return or exchange online, or the volume of the returned parcel exceeds the store regulations (refer to 7-ELEVEN packaging specifications for more details), please contact the customer service.

 

※退換貨申請依線上申請資訊為主。

The return application is based on the online application information

 

※自行郵局寄回者,出貨明細表請勾選:處理方式、退/換貨原因及簽名,三聯電子發票若您於訂購時不同意由博客來代為處理發票及銷貨退回證明單者,辦理銷退者請蓋公司發票章,若未勾選處理方式,將視同以退貨方式處理。

If you send back by your own postage, please check the shipping details including processing method, reason and signature for product return/exchange, and a 3-part electronic invoice. If you do not want Books.com.tw to process invoices and sales return certificates on your behalf when you order, those who handle sales returns should affix the company invoice stamp. If the handling method is not checked, it will be treated as a return.

 

※海外訂單目前僅能線上申請瑕疵退貨,若個人因素辦理退貨,自行寄回郵資將不退還,若因商品瑕疵欲辦理換貨,請先洽詢客服人員。(請勿自行將商品寄回,若自行寄回請自行負擔寄回運費)

For overseas orders, currently only defective returns can be applied online. If you apply for a product return out of your personal reasons, please send it back by yourself and the postage will not be refunded. If you want to make an exchange due to a defective product, please contact the customer service staff first (Please do not send the goods back by yourself, if you send it back by yourself, please bear the shipping cost by yourself).

 

提醒您:

1.您所退回的商品必須保持商品本體、附件、內外包裝、配件、贈品、保證書、原廠包裝及所有隨附文件或資料的完整性,切勿缺漏任何配件或損毀原廠外盒,退回商品無法回復原狀者,恐將影響退貨權益或需負擔部分費用。(請注意!猶豫期非試用期)。因商品封條為一次性包裝,商品退貨時必須回復原狀,亦即必須回復至您收到商品時的原始狀態,且會視回收的商品狀態另外酌收額外的整新費用,請您務必確認有購買需求後再行拆封。

2.請您以送貨使用之原包裝紙箱將退貨商品包裝妥當,若原紙箱已遺失,請另使用其他紙箱包覆於商品原廠包裝之外,切勿直接於原廠包裝上黏貼紙張或書寫文字。

3.若欲退貨的商品,是參加任選活動而組套出售的促銷商品(如任選x本xxx元的活動),不可單品退貨,需將套組商品一起退回。

4.如遇退換商品有使用E-Coupon,將一併依原使用期限退還。

5.會員訂購後若大量退換貨,由於已造成作業上之困擾,博客來可能會視情況對該會員採取拒絕交易或永久取消其會員資格辦理。

6.部分3C、家電館商品,因退換貨需經廠商檢測,故處理時間可能較長(可能需達2週以上)。

7.由於雜誌退訂,博客來需與雜誌社確認,故請在十天猶豫期內致電客服中心,客服人員會與會員確認退訂之原因後,再向雜誌社連絡退訂事宜,並將辦理方式回覆會員。

8.票券一經印製出來後即無法還原,故售出之票券如有退換票問題,請與客服人員連絡。另根據娛樂票卷依法向演出所在地之稅捐稽徵處申請報繳娛樂稅,故票券不須開立統一發票,博客來僅開立「處理費」的發票。相關流程請參考售票網購票說明

9.目前博客來辦理換貨僅能針對同一項商品更換,無法將商品A換為商品B。若您欲換成其他品項或尺寸,請先辦理原商品退款,再重新訂購您所需要的商品。

We are here to remind you that:

1. The product you return must maintain the integrity of the product itself, accessories, inner and outer packaging, accessories, gifts, guarantee, original packaging, and all accompanying documents or information. Do not miss any parts or damage the original packaging. If the returned product cannot be restored to its original state, it may affect the rights to return or bear part of the cost (Please note that the cooling-off period is not a probation period). When the merchandise seal is a one-time packaging, the merchandise must be restored to its original condition when returning it. That is to say, it must be restored to the original state when you received the goods, and additional refurbishment fees will be charged based on the state of the returned goods. Please be sure to confirm the purchase requirements before opening the package.

2. Please pack the returned goods in the original carton used for delivery. If the original carton has been lost, please use another carton to enclose the goods wrapped in the original factory packaging. Do not directly paste paper or writing on the original factory packaging.

3. If the products you want to return are the ones you chose in combination with other promotional products (such as a discount price xxx for every x purchase you made), single product return is not allowed as the entire amount must be returned altogether.

4. If E-Coupon is used in the returned/exchanged goods, it will be returned according to the original expiration date.

5. If a member returns or exchanges a large number of goods after ordering, due to the trouble in the operation, Book Your Life may refuse the transaction or permanently cancel the membership according to the situation.

6. Since the returns and exchanges of some 3C and home appliance products are subject to the manufacturer's inspection, the processing time may be longer (it may take more than 2 weeks).

7. Since the unsubscribing of the magazine requires Book Your Life to confirm with the magazine publisher, please call the customer service center within ten days of the cooling period. After confirming the reason for unsubscribing with the member, the customer service staff will contact the magazine publisher about unsubscribing and reply to the member with the handling method.

8. Once the ticket is printed, it may not be reversed. Therefore, if you have any questions about the refund or exchange of the ticket sold, please contact the customer service staff. For entertainment tickets, you must apply to the Revenue Service Office for the amusement tax where the performance is located in accordance with the law. For related procedures, please refer to the ticketing instructions on the ticketing website.

9. At present, Book Your Life can only exchange items for the same item, and cannot exchange item A for item B. If you want to change to another item or size, please apply for a refund of the original product first, and then re-order the product you need.

 

請留意,猶豫期非試用期,若您收到商品經檢視後有任何不合意之處,請勿拆開使用,並立即依照退貨規定辦理退貨。

 

Please note that the cooling-off period is not a probation period. If there is any disagreement after inspection of the product you received, please do not open it and use it but immediately return the product according to the return policy.

 

什麼情況下會影響退換貨權利 Under what circumstances will the rights to return and exchange being affected? TOP

辦理退換貨時,某些情況可能會被認定為已逾越檢查商品之必要程度,而將影響您退貨權利的行使或需負擔毀壞之費用,因此,訂購前請先詳讀您所購買商品之商品頁下方退換貨說明。

When handling returns and exchanges, certain circumstances may be deemed to have exceeded the necessary level of inspection of the goods, which will affect the exercise of your right to return or bear the cost of damage. Therefore, please read the return and exchange instructions at the bottom of the product page before placing your order.

線上申請退貨/換貨說明 What are the instructions for the application of product return/exchange online TOP

收到包裹10天猶豫期(含例假日)內登入會員專區,於「訂單查詢」中的訂單編號下方點入「看完整內容」,點選上方【申請退貨/換貨】按鈕(行動版請至「訂單查詢」中點入訂單編號申請)

After receiving the parcel within 10 days of the cooling-off period (including holidays), log in to the My account , click "See the complete content" under the order number in "Order Inquiry", and click the [Apply for Return/Exchange] button above

 

※同一包裹,僅能申請一次

The same parcel can only be applied once

 

※轉廠商出貨商品:目前僅提供線上申請退貨,若因商品瑕疵等因素欲辦理換貨,請洽詢客服人員。而您完成線上申請退貨後,若有不同廠商出貨商品欲辦理退貨,請依『廠商取件編號』分別包裝,並於外包裝手寫備註『廠商取件編號』,廠商將於五個工作天內派請配合物流前往指定地址收取商品,送出申請前請確認收件資訊是否正確,並保持電話暢通以利宅配人員聯繫,避免影響取件權益。

Products shipped by vendors: Currently, only online returns are available. If you want to exchange products due to product defects and other factors, please contact the customer service . After completing the online return application, if you have products shipped from different vendors and want to return, please pack them separately according to the "vendor pickup number", and write the "vendor pickup number" on the outer package. The vendor will send cooperative logistics to the designated address to collect the goods within five working days. Before submitting the application, please confirm whether the receiving information is correct, and keep the phone turned on to facilitate contact with the home delivery staff, so as not to affect the rights of pickup.

 

※若您無法於線上申請退換貨,或退貨包裹材積超出門市規定(詳7-ELEVEN包裝規範),請洽詢客服人員

 If you are unable to apply for a return or exchange online, or the volume of the returned parcel exceeds the store regulations (detailed 7-ELEVEN packaging specifications), please contact customer service.

  • 進入退換貨申請畫面,請勾選欲退換貨的商品、處理方式、數量及原因
  • After accessing the return and exchange application screen, please check the goods to be returned, processing method, quantity, and reason.

  • 若您有欲換貨之商品,請填妥換貨商品的收件資訊後,再點擊「下一步」
  • If you have a product you want to exchange, please fill in the receiving information of the exchange product, and then click "Next".

  • 確認退換貨明細填寫正確後,點擊「送出申請」
  • After confirming that the return and exchange details are filled in correctly, click "Submit Application"

  • 申請成功

  • 請至「訂單查詢」查詢退貨編號,並於申請截止時間前完成寄件(您可參考7-ELEVEN退貨便說明)
  • 於7-ELEVEN門市交寄退貨便包裹後,約3~4個工作日可收到您退回的包裹,屆時將以Mail通知您
  • Please go to "Order Enquiry" to check the return number and complete the shipment before the application deadline (you can refer to the 7-ELEVEN return instructions)
    After delivering the returned parcel at the 7-ELEVEN store, you will receive your returned parcel within 3~4 working days, and you will be notified by Mail

​※請將您的退換貨商品妥善包裝,如有隨商品之贈品、附件請一併退回,退回商品無法回復原狀者,恐將影響退貨權益或負擔部份費用。

Please pack your returned goods properly. If there are gifts and accessories with the goods, please return them together. If the returned goods cannot be restored, it may affect the return rights or bear part of the cost.

 

※請您留意,若交寄尺寸不符規定,門市將拒收。

Please note that if the delivery size does not meet the requirements, the store will reject it